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Extended Stay America - Louisville - Dutchman
- Hotels
- Louisville, KY
About this business
Location details
6101 Dutchmans Ln., Louisville, KY, 40205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The office was a horrible smell. You could tell people had smoked in the office. Health hazard--second hand smoke. I ask for an extra pillow-/could not use it , because it smelled of smoke. Furniture is disgusting. Great location, close to interstate & lots of restaurant. Staff was polite. It is not a 3, not even close; -1
Don't do it. Terrible, most guests live there. Had to switch rooms, due to first one being completely filthy, smelly, and full of stains. Second room wasn't much better.
Business response:
Thank you for your recent review of your stay. The situation you described regarding the cleanliness of your room is truly regrettable. We are very sorry for your experience. To uphold our company's high standards, we will be participating in additional training for our housekeepers and also performing more thorough room inspections moving forward. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
wow. We arrived to the hotel at 1pm and asked if we could check in, the front desk lady said no because the rooms would not be clean until until 3pm. We came back to the hotel at 5:15pm to check in. We went to our room, the bed was not made, there were blankets on the floor, and trrash laying around, there were towels all over the bathroom and in the bathtub. We called the front desk and told they lady and she said that the cleaners would be down in a few minutes. we went outside and saw the cleaning lady was cleaning the ro... read more
Business response:
Thank you for taking the time to write a review of your stay. It upsets me to hear that our level of customer service and cleanliness did not meet your expectations. I will meet with the staff to review our guest protocol and cleaning procedures to ensure your experience is not repeated. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We would love to have another chance to provide you with a better stay in the future.
Not My Norm This is not what I am use to or expect from an Extended Stay experience. The rooms smelled old and of mildew the front desk representit attire was not presentable. Not a place i will return to.
Business response:
Lucy - Thank you for your recent review of your stay. I sincerely apologize for your experience including the odors and the level of professionalism displayed by some members of our staff. Please know, I will meet with our entire staff to review our cleaning procedures and employee guidelines so that your experience is not repeated. Again, thank you for the comments. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Dirty and stinky. Dirty flatware in drawer. Urine on toilet seat. Heavy, greasy smell in room.
Won't stay again The location wasn't bad. I went to a concert at the Yum Center and waited too long to get a hotel. Everything downtown was booked. This was the closest I could find. I won't complain about location because that was entirely my fault. The service was good. When we went to our room, we didn't even need a key. The door pushed open. Anyone could have been in there. The door wouldn't push all the way together so our only lock was the deadbolt. If it hadn't been 5 in the morning and everything in town booked, I wo... read more
Business response:
Thank you for your recent review of your stay. We appreciate the kind comments about the hotel; however, we apologize that for the issues that you had when you check in. I am going to have all rooms inspected before check in time to ensure that these issues do not happen again in the future. I really appreciate you bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Thank you,
TLC Needed Hotel needs remodeling. Shower drizzles. No shampoo? Room was not thoroughly cleaned. Good news was location. Just across the street was where I worked each day.
Business response:
Mark - Your review for our hotel was recently brought to my attention. We appreciate the kind comments about our hotel's location; however, we apologize that you had problems with your shower. Please know, I have addressed this with our staff and they are working to correct the issue as soon as possible. As well, we do offer toiletries at the front desk upon request. I will make sure the staff is conveying this message better at check-in moving forward. I am grateful for the feedback you provided so we are able to continuall... read more
Never will visit this location AGAIN Terrible Cleanliness of both rooms was unsatisfactory. The freezer now the fridge worked. I had to switch rooms. the second room was worse than the first. I had to boil perfume and water to mask them stinch. Pubic hair covered the bathroom sink. I was afraid to use the microwave or towels. Simply disgusting and disappointing.
Business response:
I appreciate you taking the time to write a review of your experience with us. I wanted to take a moment to personally respond to your review. I sincerely apologize for the condition of both of the rooms you were checked into. The conditions that you have described are Not the standard for this hotel. We work very hard to ensure the cleanliness of all of our rooms and the situation you describe is unacceptable. As this hotel’s manager, I would like to assure you that I will be training with my housekeeping staff personally t... read more
Frequently asked questions about Extended Stay America - Louisville - Dutchman
How is Extended Stay America - Louisville - Dutchman rated?
Extended Stay America - Louisville - Dutchman has a 3.3 star rating with 1,825 reviews.
When is Extended Stay America - Louisville - Dutchman open?
Extended Stay America - Louisville - Dutchman is open now. It will close tomorrow at 12:00 a.m.