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Extended Stay America - Louisville - Dutchman
- Hotels
- Louisville, KY
About this business
Location details
6101 Dutchmans Ln., Louisville, KY, 40205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Jonathan, we are extremely sorry for not living up to your expectations. This is not the type of rating we are accustomed to receiving, and it is very disappointing to learn. We regret the inconvenience caused, and please consider coming back so we can make your next trip pleasant in every respect. Sincerely, Hotel Management
Was given room 303, we walked in 2 people already sleeping. We were then given room 118. Lights and tv were on, staff came and knocked on door and said i put you in the wrong room. Then he gave us a key for room 218. We stayed there but no shower curtain. Will never go back. Awful and did not feel safe. Who knows who all has your room key!!!
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Not satisfied . Would have appreciated some cleanliness. The air conditioning was terrible. Bathroom is not clean
Business response:
Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
It has been several years since our last stay but so much has changed. The bed was awful. The were two of us and there were not enough towels. No kitchen ware at all>
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Very Dirty place The Campus is advertised as no smoking, there are smokers everywhere in fact they smoke in the outer hallways and the smokes comes in thru the AC unit
Business response:
Thank you for being our guest. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always expect from our hotel. Sincerely, Hotel Management
Just not what I was looking for. The room was dirty when we got there. My socks were picking up gross curly hairs. The table was dirty from the last people who were in the room. The rug smelled like pee. The refrigerator had stuff all over it. I found a stinkbug on my fiances pillow when he was laying on it! I also felt as though the man snoring on the other side of the head board was sharing the bed with us. We did not stay for the final night we paid to book, because I couldn't stay there a third night. Early checkout.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Unfortunate Booked a room here for a night for the big football game. Found several bugs in the room, including bed bugs. Ended up not even staying in the room and driving the hour and a half back home shortly after midnight. The gentleman I dealt with that night was very polite however the management I spoke with the following day was not. Also was told the general manager inspected the room and didn't find anything which makes me wonder how thorough of an inspection took place. I spent a total of maybe 15-20 minutes in the... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Don't spend your money here! I will not be staying here again. The bed was so uncomfortable, hard as a brick. The pillows were uncomfortable, one was flat the other was fluffy. They did not have enough bedding, very thin blankets. There were no dishes in the room, the stove was dirty, tub was dirty, and they had like 10 tv channels. The tv channels that they did have were fuzzy. I will not be spending my money at this hotel again. The only thing nice about it was the location.
Business response:
Heather, thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and I assure you we will. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, General Manager
Not So Good!! When I arrived they said they were overbooked and had no rooms available. Never got to stay but looked shady and sketchy.
Business response:
We are sorry our hotel was overbooked and unable to accommodate you on this visit. We appreciate you taking the time to provide feedback. We hope you will give us another opportunity to provide you with a clean, fresh and well maintained suite to relax and you can enjoy our complimentary amenities on your next visit to the Louisville area. General Manager
Frequently asked questions about Extended Stay America - Louisville - Dutchman
How is Extended Stay America - Louisville - Dutchman rated?
Extended Stay America - Louisville - Dutchman has a 3.3 star rating with 1,825 reviews.
When is Extended Stay America - Louisville - Dutchman open?
Extended Stay America - Louisville - Dutchman is open now. It will close tomorrow at 12:00 a.m.