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Extended Stay America - Louisville - Dutchman
- Hotels
- Louisville, KY
About this business
Location details
6101 Dutchmans Ln., Louisville, KY, 40205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NEVER AGAIN!!!! I am 82 years old and have been staying in hotels for 60 of those years in various levels(quality and price range, depending on my economic circumstances at the time, but this stay was the worst experience in those 60 years--and $180 a night? IT WAS A TOTAL DUMP and your rating is a joke. This experience, plus problems with a reservation in Chicago on this same trip, have caused me to write off using Hotels.com ever again.
Business response:
Peter - Thank you for the feedback about your stay at our hotel. I sincerely apologize that your stay was not to our company’s high standards. I can assure you that I have used your review as a training tool to coach our staff to ensure that we continually work to improve our hotel. I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Bad experience at this hotel I booked this hotel with two beds and paid extra to get two beds. When we got there, there was only one bed. Asked at the lobby if we can change our room to get two beds. No luck. The lady at the lobby was polite, but we had no other options. It was bad. And on top, the bathroom was not clean. Bad experience.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your requested room type was not available upon your arrival. To uphold our company's high standards, we will closely monitor our room inventory moving forward and will make sure we are thoroughly inspecting rooms prior to guest arrivals. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show... read more
No lo recomiendo Malo y caro
Smells awful. Just not a good feeling My non smoking room smelt like some smoked a pack in there. Shower is terrible almost slipped and hurt myself because there is no grip or handles to hold onto everything just seemed dirty
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Good for a tight budget The hotel was good for what I paid. The trip was quick and little time was spent at the hotel, so it met my needs.
Business response:
Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to read that we failed to exceed your expectations. Still, I am glad to that we were able to accommodate your needs with a satisfactory stay at a good value. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
JUST AWFUL..... The front desk was rude. They treated you like you were a thief. No blow dryer in rooms. Asked for one and it looked like it from the 80's all beat up and hated to use it. Drunks everywhere. I will NEVER stay here again.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay was not up to standard. To uphold our company's high standards, we will be training with all front desk staff on how to deliver exceptional customer service moving forward. I really appreciate you bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
No offer to refund one day We checked in on Friday and went out. We get back watch a movie and go to sleep for only two hours and the fire alarm goes off. I didn't get much sleep over this and they did nothing to fix that. Very disappointed
Business response:
Thank you for your review. I apologize for the inconvenience you experienced. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Dirty smelled bad and was dirty . The furniture was old and broken. Did not even have badic amenties .
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the room conditions you experienced. To prevent this from happening again, we are in the process of retraining our housekeeping staff to ensure each guest has a clean and comfortable stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Frequently asked questions about Extended Stay America - Louisville - Dutchman
How is Extended Stay America - Louisville - Dutchman rated?
Extended Stay America - Louisville - Dutchman has a 3.3 star rating with 1,825 reviews.
When is Extended Stay America - Louisville - Dutchman open?
Extended Stay America - Louisville - Dutchman is open now. It will close tomorrow at 12:00 a.m.