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Extended Stay America - Louisville - Dutchman
- Hotels
- Louisville, KY
About this business
Location details
6101 Dutchmans Ln., Louisville, KY, 40205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We would never recommend this motel Broken furniture, dirty room, and staff pounding on the door in the morning demanding to be let in so they could "measure the room". We are surprised that Expedia is associated with this motel.
Business response:
I am disappointed to hear that we failed to meet your expectations and that your room conditions did not meet your standards. It is the goal of every team member at this facility to ensure each room is fully prepared for every guest throughout their stay. We never like to hear that we fell short of your expectations. Please accept our sincere apologies for any inconvenience caused during your stay. Your business is valued greatly here at Extended Stay America, and being able to best accommodate you is our FIRST priority! Ple... read more
Wouldn't dream of staying there again Old and had it. Not one sink plug. No cups. No room service. Terrible breakfast. I will never stay in an Extended Stay Hotel again
Business response:
Thank you for the feedback about your stay at our hotel. I sincerely apologize that your stay was not to our company’s high standards. As this hotel’s asst general manager, I can assure you that I have used your survey as a training tool to coach our staff to ensure that We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area
Loud obnoxious residents. No order what so ever.
Business response:
I received a copy of your review for our hotel and wanted to take a moment to personally respond. I was very disappointed to see that you did not enjoy your stay with us due to loud guests that remained unchecked. In response to your feedback, I will be meeting with my team to discuss ways that we can improve all of our guest’s experiences. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience the next time you... read more
Horrible Looked like dried blood on carpet, pots and pans were rusty and unusable.
Business response:
Thank you for the feedback about your stay at our hotel. I sincerely apologize that your stay was not to our company’s high standards. As this hotel’s asst. general manager, I can assure you that I have used your survey as a training tool to coach our staff to ensure that we continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area
Shady hotel Dont stay here. Hotel turned us away said couldnt provide room bc systems down then refused to give us refund and expedia sent a stupid automated message after a week and a half saying we apologize the hotel denied your refund request. The hotel general manager could give no good reason for not granting request and took over a week to reach after calling everyday. Dont stay here they will take your money and threat you like scum.
Business response:
Thank you for the feedback about your stay at our hotel. I sincerely apologize that your stay was not to our company’s high standards. As this hotel’s asst general manager, I can assure you that I have used your survey as a training tool to coach our staff to ensure that We continually work to improve our hotel, so I really appreciate you providing us with your feedback.
Get what you pay or Stayed in room 137. The interior was very dated Cabinets were cheaply made and were falling apart. My wife and I were in Louisville for a wedding so I was glad to see the room had an iron. However, when I went to iron my shirt the iron left stains on my shirt!
Business response:
I received a copy of your review for our hotel and wanted to take a moment to personally respond. I was very disappointed to see that you did not enjoy your stay with us. In response to your feedback, I will be meeting with Reno staff to discuss ways that we can improve all of our guest’s experiences. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience the next time you're in town.
The room was dirty in that the bathroom sink and commode had not been cleaned. We were there only one night.
Business response:
I received a copy of your review for our hotel and wanted to take a moment to personally respond. I was very disappointed to see that you did not enjoy your stay with us. In response to your feedback, I will be meeting with our housekeeping staff to discuss ways that we can improve all of our guest’s experiences. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience the next time you're in town.
Frequently asked questions about Extended Stay America - Louisville - Dutchman
How is Extended Stay America - Louisville - Dutchman rated?
Extended Stay America - Louisville - Dutchman has a 3.3 star rating with 1,825 reviews.
When is Extended Stay America - Louisville - Dutchman open?
Extended Stay America - Louisville - Dutchman is open now. It will close tomorrow at 12:00 a.m.