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Extended Stay America - Louisville - Dutchman
- Hotels
- Louisville, KY
About this business
Location details
6101 Dutchmans Ln., Louisville, KY, 40205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DO NOT STAY AT THIS HOTEL Police, screams in the middle of the night, yelling all night outside of our room. I have never felt so unsafe in a hotel anywhere in the world. We had booked a 2 night stay and asked the manager to refund our 2nd night stay. She was there but absolutely refused to meet with us to discuss problem, said she was busy. claimed it was expedia policy not to refund any booking. I stay in Louisville frequently and love the city. This hotel and the management of this hotel are the worst I have ever stayed i... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the noise outside of your room is truly regrettable. We are very sorry for your experience. Please know that guest safety is our number one priority and we will be taking all necessary steps to ensure that our guests feel comfortable while staying with us. To uphold our company's high standards, we will be acting more quickly to resolve any issues moving forward. The staff and I appreciate your comments,... read more
Unethical We were so disappointed. My mother in law reserved a room for us for our anniversary and mothers day, however, we were not allowed to stay since we would not be 21 for 2 months. The room was already paid for and my mother in law specifically inquired about the age policy. The manager then proceeded to lie to us by saying Breckingridge Inn would have a room as they did not rquire you to be 21. That was not the case. Total disaster!!
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for the miscommunication about the legal age to rent one of our hotel rooms. To ensure that a situation like yours doesn't happen again, I will be getting in touch with all third party reservation sites to make sure that everyone has accurate information about our hotel policies. I really appreciate you bringing this to our attention.
Old hotel in deteriorating condition Tub won't drain; bathroom sink stopper missing; plumbing discoloring. Clock unplugged; TV unplugged; no TV channel guide. No hotel info in room; checkout time not posted. Front desk called at 10:58am to remind us to be out in 2 mins. Hospitality totally lacking!
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the maintenance and service issues is truly regrettable. We are very sorry for your experience. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you felt our hospitality was lacking. Your comments were reviewed by the staff, and we will be re-training in all departments to make sure your experience is not repeated. We continually work to improve our hotel, so I... read more
Look for other options downtown Louisville! Front desk attendant was very nice. Did have to wait at the desk for 10 minutes or so before someone came back to the desk to check in. Room was very dirty. I have stayed at other Extnended Stays and the rooms were very nice. Carpet was dirty and stained. Bathroom looked as if they just took the old towels out and replaced them. Nothing seemed to be really wiped down or clean. Beds were like sleeping on cardboard.
Never Again I was gobsmacked from the whole experience. I got checked in late, and as soon as I opened up the door I smelled smoke throughout this "nonsmoking room." I was too tired to bother going downstairs to change and thought I could deal with it. The second day I got a stopped up toilet, but no plunger was available because they were all on the housekeeping carts and front desk had no access, so I had to use the bathroom in other establishments. I had to get ALL of my clothes dry cleaned because the smoke smell went th... read more
coachroaches not clean .partying all night long didn't get any sleep
Business response:
Your review for our hotel was recently brought to my attention. The cleanliness issues you described in your room is unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I have begun a re-training course with all housekeepers and initiated a new room inspection plan. As well, I am sorry to read that there were noise disturbances at night that prevented you from getting sleep. I will work with my night staff to better monitor our hotel for noise to ensure that your experience is... read more
Room not ready for use Chose this hotel for nearness to hospital. Forecasted additional bad weather and condition of relative in hospital led me to decide to stay. Booked reservation via Hotels.com at 10:35 pm. When arrived at 10:55, office was locked up. Office closed at 11:00. Used contact phone and was admitted to office. Had to provide my confirmation as no confirmation had been entered into computer by previous shift. Refrigerator in room did not work and was told no other room available. No ice available to store medic... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the refrigerator and the Wi-Fi not working is truly regrettable. We are very sorry for your experience. To uphold our company's high standards, we will be inspecting rooms more carefully moving forward. Also, we provide some amenities such as shampoo, toothbrushes, and toothpaste at the front desk which are available upon request. I also want to apologize for the poor service you received from my staff u... read more
I checked in and went up to my room to find out that it was being renovated. Went back down stairs to the office and they didn't know that that room was being renovated. They obviously switched my room, but if they don't know what rooms are being renovated what else down they know.....
Yuck The room was very very dated and smelled very strongly of smoke. The walls are paper thin. Not an enjoyable experience.
Frequently asked questions about Extended Stay America - Louisville - Dutchman
How is Extended Stay America - Louisville - Dutchman rated?
Extended Stay America - Louisville - Dutchman has a 3.3 star rating with 1,825 reviews.
When is Extended Stay America - Louisville - Dutchman open?
Extended Stay America - Louisville - Dutchman is open now. It will close tomorrow at 12:00 a.m.