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Extended Stay America - Louisville - Dutchman
- Hotels
- Louisville, KY
About this business
Location details
6101 Dutchmans Ln., Louisville, KY, 40205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overbooked. Overbooked. Didn't have a room upon arrival.
Business response:
Jeremy, we are sorry for the inconvenience you had at the time of check-in with your reservation. we have discussed your comments with our team, and we have altered our procedures so this does not happen again. We hope you will give us an opportunity to make this up to you on a future stay. Sincerely, General Manager
There is no iron box to press cloths There is no iron box to press cloths. There is no iron box to press cloths
Business response:
We certainly apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We truly regret the inconvenience caused, and please give us another chance to make a better impression on your next visit to our area. Sincerely, General Manager
Business response:
Thank you for evaluating our hotel. We’re extremely sorry that you had a negative experience here. We value you as a guest and hope we hope you will consider giving us another try so that we can provide you with a better experience. Sincerely, General Manager
Never going back Endured the night, the room smells bad and the bed sheet was old and dirty
Business response:
Thank you for the feedback about your stay at our hotel. I sincerely apologize that your stay was not to our company’s high standards. As Our Hotel, general manager, I can assure you that I have used your survey as a training tool to coach our staff to ensure that We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
MY 2 yr old FOUND 2 USED SYRINGES my wife and I were content with our stay until our 2 year old daughter found two used syringes at the edge of the mattress and box springs when my wife called down to the front desk and spoke with the manager he reassured her that housekeeping maintenance checks every single room before they run out. which is total BS how do you mix to use syringes sticking out from the edge of the mattress? and the manager did nothing about it!
Business response:
Thank you for taking the time to express your concerns about your recent experience. I am disappointed to hear that we failed to meet your expectations and that your room conditions did not meet your standards. It is the goal of every team member at this facility to ensure each room is fully prepared for every guest throughout their stay. We never like to hear that we fell short of your expectations. Please accept our sincere apologies for any inconvenience caused during your stay. We will train our staff on the proper clean... read more
The stay was decent just for the fact that we weren't in the room most of the time. When asked if we could have our room serviced they replied "we do not clean until you leave". We agreed but asked if we could at least have the trash removed and get some towels and washcloths. Neither of these things were done. It was an easy check-in and check-out, but that is about the only good service offered. Wifi was decent most of the time, but still slower than most places. We had three decent sized spiders and one cockroach in our r... read more
Business response:
Thank you for taking the time to express your concerns about your recent experience, I am disappointed to hear that we failed to meet your expectations and that your room conditions did not meet your standards. It is the goal of every team member at this facility to ensure each room is fully prepared for every guest throughout their stay. We never like to hear that we fell short of your expectations. Please accept our sincere apologies for any inconvenience caused during your stay.
Louder than life Not to great. Cockroaches in the room.
Business response:
I received a copy of your review for our hotel and wanted to take a moment to personally respond. I was very disappointed to see that you did not enjoy your stay with us. Our contractor will be contacted to resolve this issue immediately. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Frequently asked questions about Extended Stay America - Louisville - Dutchman
How is Extended Stay America - Louisville - Dutchman rated?
Extended Stay America - Louisville - Dutchman has a 3.3 star rating with 1,825 reviews.
When is Extended Stay America - Louisville - Dutchman open?
Extended Stay America - Louisville - Dutchman is open now. It will close tomorrow at 12:00 a.m.