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Extended Stay America - Lubbock - Southwest
- Hotels
- Lubbock, TX
About this business
Location details
4802 S. Loop 289, Lubbock, TX, 79414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cold Room Walked into the room, air conditioner was on, I turned it off and turned the heater on. Heater did not work. Told front desk, no empty rooms. I heated the room with the burners on the stove. It got warm by10:00 pm. The next morning I used the stove burners to take the chill off while showering.
Business response:
Thank you for taking the time to write a review of your stay. The issue you described regarding your heater is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will have our maintenance engineer inspect and repair your heater to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
great specials They have specials that are reasonable for the room and it is a great deal. The room is definitely worth it for the amount they charge.
V-day It was a good experience, great staff. Good price. The bathroom could have been cleaner, the room did not have the cups and plates they mention on the website
Good value, Great staff Our first room was missing the shower curtain and the heater/ac unit had a broken grill. We were quickly moved into a new room that was much nicer. The bed was okay, nice television set.
EXCELLENT!!! Very great room at a great price. Like how they have kitchens in each room.
Decent hotel for the price. I'm glad I got a good deal, otherwise I would never stay here.
The only thing I can say that needs to be fixed major is the air conditions the heaters done keep the rooms warm you have to use the stove to keep warm other than that great hotel
Disappointed Room could have been much cleaner. "Breakfast" consisted of coffee, granola bars, apples & instant oatmeal; very disappointing. Will not stay at this facility again.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your room was not cleaned to standard, and that you were disappointed by our grab-and-go breakfast. To prevent this from happening again, I will be working diligently with my housekeeping staff to review our cleanliness standards to ensure that your experience is not repeated. As well, your feedback on our grab-and-go breakfast will be useful to us as we continually work to improve our selection. Thank you for shar... read more
Frequently asked questions about Extended Stay America - Lubbock - Southwest
How is Extended Stay America - Lubbock - Southwest rated?
Extended Stay America - Lubbock - Southwest has a 3 star rating with 1,244 reviews.
When is Extended Stay America - Lubbock - Southwest open?
Extended Stay America - Lubbock - Southwest is open now. It will close tomorrow at 12:00 a.m.