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Extended Stay America - Lubbock - Southwest
- Hotels
- Lubbock, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4802 S. Loop 289, Lubbock, TX, 79414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Breakfast is lacking
Business response:
Thank you for sharing your experience. with us. Please accept our apologies that our grab-and-go breakfast did not meet your expectations. Still, we are glad you had a pleasant stay at our hotel. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Loved the room and price was great. Only thing that can be improved in is the internet connection. Hard to stream video due to the lag and slowness. Also would help to get more channel options. Head to find something to watch with so few channels.
Great Stay I had a problem with my heater/ac unit "didn't work at all" called front desk apologized right away and requested a room change , I said no thank you it was late when I arrived just wanted to go to bed ,so they have me a free night stay voucher for a free night stay . I was very happy with that and customer service was excellent, over all great hotel and clean for a great price.
Business response:
Thank you for taking the time to share your experience. I am pleased to read you were well accommodated by our staff with excellent customer service when you had an issue with your A/C unit. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Windows did not block out road noise at night. Free WIFI was slow.
Business response:
I appreciate you bringing your experience to our attention. Please accept our apologies that the noise from the highway was unpleasant and that the WiFi did not meet your expectations. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Clean friendly convenient Husband had day surgery, and had to stay over. Nick and Feticia were so great. Got us into the room early so he could rest. Close to restaurants and Mall. Great set and so friendly and comfortable. GREAT coffee too.
Business response:
We appreciate you taking the time to share your experience and for choosing to stay with us. I am proud of our staff for accommodating you and your husband so well. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Nice and great service. Bathtub had not been clean in awhile.
Business response:
Thank you for taking the time to share your experience. I am glad you were pleased with our service, yet disappointed that your bathtub should have been cleaner, which has been addressed with our housekeeping staff. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
I stay here often. Only wish ed they had cable tv, but the staff does everything to accommodate your needs.
Business response:
Thank you for sharing your experience. Please accept our apology on the lack of TV channels; however, we are pleased you were satisfied with the customer service from our staff. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
The staff is always so accomadating and go out of their way to make you feel comfortable
Business response:
Thank you for sharing your experience with us. I am pleased to read the excellent customer service our staff presented to you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Basic, Roof & Bed Not impressed. Recently updated, but still needs more help.
Business response:
Thank you for your recent review of your stay. I was disheartened to read that you were disappointed with our property. Please accept our apologies. In response to your feedback, I am forwarding your comments to the proper department. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Lubbock - Southwest
How is Extended Stay America - Lubbock - Southwest rated?
Extended Stay America - Lubbock - Southwest has a 4.1 star rating with 594 reviews.
When is Extended Stay America - Lubbock - Southwest open?
Extended Stay America - Lubbock - Southwest is open now. It will close tomorrow at 12:00 a.m.