Extended Stay America - Lubbock - Southwest

Brian 

on Expedia

8 months ago

I booked a room here through Expedia about 2 months ago, only to be told upon arrival that they did not have any rooms. I immediately called Expedia to get my money back. They directed me back to the hotel. I have sent emails, called and left messages with front desk staff and I am yet to have a member of management return my call to discuss my refund. I guess, in essence, they're just going to blatantly steal my money from me and give me a big middle finger while doing it. Thanks Extended Stay - WELL PLAYED! 

Corinne 

on Expedia

9 months ago

Hotel room wasn’t clean, mold in bathroom, stains on chair, sheets were stained. Changed room, it was a little better, sheets were clean. Needs to be renovated and cleaned. 

Michelle 

on Expedia

9 months ago

I would not recommend for my worst enemy to stay at this hotel. 

Cheyenne Michelle 

on Expedia

10 months ago

It was disgusting, everything was disgusting, 

Jayme 

on Expedia

11 months ago

Horrible customer service. The manager was unorganized, not helpful and rude. 

Ron 

on Expedia

11 months ago

For double occupancy you get one wash cloth and two drying towels. The first night the room we were in wasn’t clean and the manager that came on the next morning said that the room didn’t suppose to be rented because it was clean 

Marilu 

on Expedia

11 months ago

This place smelled trash. Checked in, went to the room and left less than 5 minutes later. Requested a refund but probably won’t get it. Funny thing is the guy who checked us in said he understood why we were not staying there. 

Anonymous 

on Expedia

a year ago

The keypad on the door didn’t work properly, even the employee barely got in and I was told if I wanted in the room she would have to open the door. The building had a gross smell.