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Extended Stay America - Lubbock - Southwest
- Hotels
- Lubbock, TX
About this business
Location details
4802 S. Loop 289, Lubbock, TX, 79414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great location The staff was friendly and helpful, however the lobby had a foul smell when entering. Our room was pretty clean except for our bathroom. The bath had pubic hair in it and the wall had 3 long hairs on it.
Not Happy We stayed because no other hotels could be had in Lubbock on that particular night. The staff was cordial but not very friendly they seemed just to go through the motions. I was really upset when I found they charge you for a second person even when you book a room with double beds.
For the price paid, a very run and neglected hotel. I paid the price because they stated that they provided breakfast. I am all about a value hotel...LOL, I don't need a lot, but dang. I think the desk/table was missing because there was a rolling chair and the mirror/plugs were at the appropriate height for a desk. I bought some soup to heat up for dinner...the bowls provided could hold 5-6 grapes. That was almost comical. There was a very distinct buzzing sound that went off every few minutes 24/7. I could hear it through ... read more
Business response:
Hello Megan, We apologize sincerely for the multiple issues you encountered during your stay. Your experience falls below our standards, and we deeply regret any inconvenience caused. Please know that we take your feedback seriously, and we will address each of these issues promptly to ensure they are not repeated in the future. Your comfort and satisfaction are of utmost importance to us, and we hope to have the opportunity to restore your confidence in our hotel during any future visits.
kinda gross
Business response:
Dear Guest, Thank you for choosing our hotel for your accommodations. We are sorry you did not enjoy your stay and that we did not meet your expectations this time. We hope you will stay with us again so we can have an opportunity to provide you with a much better experience. It would be our pleasure to host you again. Sincerely, Hotel Management
The worst stay ever!!! First day: the toilet was making a really bad noise, I reported and the employee said that he would send somebody to look at it and that did not happend! My husband had to fis it himself. We were close to the machine room (or something like that) because therr was a non stop sound like something turning on and off all night all day!! Then on my last night the AC stopped working and was dripping water! This time a nice employee helped us and gave us a different room
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the maintenance concerns you encountered and the inconvenience they caused during your visit. While we are glad our team was able to assist with a room change, we regret that your stay was disrupted. Your feedback has been shared with our maintenance and teams to ensure improvements are made. We hope you will consider giving us another chance to provide a smoother, more comfortable stay in the future. Sincerely, Hotel Management
This hotel deserves a -10 review. When we arrived there was a weird smell in the lobby. No luggage cart was available. When we got to the floor of our room the carpet was dirty and not vacuumed. The room itself was absolutely disgusting, old and beat up. The floor clearly hadn’t been mopped in a long time. The fridge was white originally, but covered in filth. The kitchenette area was so old I doubt it would work. The bathroom was abysmal; the toilet seat had urine on it, the bathtub was brown from lack of cleaning and the d... read more
Business response:
Hello Terri, We deeply regret that your recent experience at our property did not meet your expectations. This is certainly not the standard we aim to provide to our valued guests, and we would appreciate the opportunity to address your concerns and make things right. Your feedback is crucial to us, and we are actively working with our management team to take swift action based on your input. We hope you'll consider giving us another chance to provide you with an improved stay in the future.
Staff was great, however the rooms are in horrible condition. Dirty and damaged. I stayed here due to the close proximity of my customers site. When I come back in a few months I will stay somewhere else and drive further.
Business response:
Mr. Brownlow, Thank you for your candid feedback. I apologize for the cleanliness issue you encountered along with the condition of the room. We appreciate the kind words on our staff. We are continuously working on improving our cleanliness and the condition of the rooms. Rest assured we will address the cleanliness issues with our housekeeping team. We are working on the issues you mentioned and shared photos of. Great news, we will be receiving new furniture in a month or so, the current condition is due to the new 50'-in... read more
Pet friendly kitchen not enough bed linens old No coffeepot went to desk and asked for one but they had no coffee.or ice bucket. Breakfast is a joke oatmeal packets no milk or juice has cereal bar and muffin. Hot water in shower did not last very long.i will not stay there again I come to Lubbock often ioud music guest drinking beer outside the back exit door working on cars in parking lot.i don't think owner has a clue how to run a hotel .was not impressed at all.xedinitely not a 100 nte hotel it was old I feel like I am en... read more
Business response:
Hello Beckie, Thank you for taking the time to share your experience. We sincerely apologize for the inconveniences you encountered, from the room amenities to the breakfast and overall environment. This is certainly not the impression we strive to leave, and your feedback has been shared with our management team for immediate review and corrective action. We regret that we did not meet your expectations and appreciate you bringing these concerns to our attention.
Frequently asked questions about Extended Stay America - Lubbock - Southwest
How is Extended Stay America - Lubbock - Southwest rated?
Extended Stay America - Lubbock - Southwest has a 3 star rating with 1,270 reviews.
When is Extended Stay America - Lubbock - Southwest open?
Extended Stay America - Lubbock - Southwest is open now. It will close tomorrow at 12:00 a.m.