Extended Stay America - Lubbock - Southwest

Miles 

on Expedia

4 weeks ago

Price is good but what you receive is terrible. Good news: The staff was polite & honest. Bad news: There was a strong odor of fried food on the 3rd floor. The first floor had random piles of debris in the hallway from the work being done up front. There was also an unusual smell on the first floor as well. None of the lamps in my hotel room worked along with the lamp near the bed being very dusty. There was a burweed on one of the body towels that scratched my girlfriend while she was drying off. The shower rod was rusty. T... read more

Jude 

on Expedia

a month ago

So the staff here were lovely. The issue I had with the property wasn’t related to them. However, the room didn’t match the photos online. It was grimy and a little dirty inside. It had light switches that didn’t work too and a smelly bathroom. I could handle the room but there were also ton of people vaping outside in the hall and you can smell it in the room or had it blown on you and clearly a few people high on something. Overall, it was fine. I didn’t feel unsafe. But I wouldn’t stay again 

Chris 

on Expedia

2 months ago

Horrible. Don’t do it. Terrible, horribly maintained hotel. Bunch of employees drinking beer in the lobby upon check in. Rooms in horrible condition. Old, needs updating, etc. Paint peeling and chipped, toilets old and disgusting, refrigerator old and crappy. TV sits lower than the bed. Will never stay there again and is an embarrassment to the brand. 

Corey 

on Expedia

2 months ago

The tv in my room went out for three days. I let them know about it and no one ever fixed it or helped me get a new room after I asked multiple times.It was dirty and the ppl working at the front desk for the most part were nowhere to be found. 

Pamela 

on Expedia

5 months ago

The elevator made a loud horrible noise when used. No certificate was posted in the elevator but did say it's at the office. We asked the employee working to see it and she had no idea what we were talking aboit and then said it should be in the elevator. She then showed us an occupancy certificate thinking it was it. We reply it wasn't. Never was handled 

Robert 

on Expedia

5 months ago

The shower head was duct taped on. None of the lamps worked, the sink wouldn't drain.The area was overrun with homeless and vagrants. I was afraid my car would be broken into. When i talked with the front desk they didn't care. 

Ravindra 

on Expedia

5 months ago

Very basic room and furnishings you doesn’t have data on it 

william 

on Expedia

5 months ago

The trash cans in room 307 were NOT cleaned out