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Extended Stay America - Lynchburg - University Blvd.
- Hotels
- Lynchburg, VA
About this business
Location details
1910 University Blvd., Lynchburg, VA, 24502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bathroom smelled of urine. Black goo on the iron; glad I noticed before ironing my shirt. No dishes in the cabinet in the kitchen. Soap seemed expired because it did not produce a lather when trying to wash my hands. White towels and washcloths stained; used my own thy were in my vehicle. Not experience I was hoping for and I am not a picky person. Just want cleanliness.
Business response:
Dear Nicole, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
DO NOT BOOK!!! Lyberty parents, out of town guests for a game, even if this is the only hotel left it would be better to sleep in a car. Just now got into town and checked in....and just as quick checked out. This hotel is NOT as advertised and im fearful I will get eaten by bed bugs. There are literally bugs. It is DISGUSTING!!!! First we are greeted with the stench of weed entering into the lobby. Slow check in process. No friendly service with a smile, just stoic. Get up to the room and it was not cleaned from last guest.... read more
Business response:
Dear Edward, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
I'm not sure if I should lead off with the stench when you walk through the prison-esque front doors, or the fine grain sandpaper they called toilet paper. There were zero amenities, no shampoo no soap no plastic cups. I'm not sure why they had a little mini kitchen and a refrigerator when they didn't even give you plastic cups. There was no ice machine. And to Crown off the Spartan minimalist dank motif, I asked for a few extra pillows because there were three of us and we have some back issues and they said no. They don't ... read more
Business response:
Dear Patricia, Thank you for staying with us and reviewing your experience. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards. We will take the proper action as we are committed to providing every guest with an exceptional experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We do hope to have the opportunity to regain your trust and welcome you back the ... read more
There are better choices Facility is old, but mostly clean. No modern outlets for USB plugs. Blankets were non existent- felt like I was using a tissue for a blanket. When I asked for an extra blanket I was told they had none, although after pressing they found one. Bed was uncomfortable in general. No front desk staff is present unless you call. Smell of pot in building as well.
Business response:
Dear Guest, thank you for choosing us. We are sorry for the inconvenience caused to you during your stay. Our front desk is instructed to keep an adequate stock of supplies ready to give to the Guest when requested. Also, we regret that the bed was not comfortable for your needs, and your comments on the same are noted for your next visit. Although our housekeeping team works hard to keep the hotel clean and fresh, we are disappointed that the smell compromised your visit. Your feedback helps us to improve in the areas menti... read more
The staff, specifically one front desk worker, was incredibly rude. The entire hotel reeked of marijuana. There were no towels in the bathroom upon arrival. There were empty shampoo bottles on the bathroom sink that had not been replaced. There were things left under the bed from previous guests.
Business response:
Dear Skylar, we appreciate you staying with us and providing a review of your experience. We regret that our housekeeping staff overlooked some areas in your room that do not meet our standards; moreover, we apologize for the disappointing behavior of one of our staff. We are committed to ensuring such incidents do not happen again with our future guests. Also, fresh linens, towels, and toiletries are always available at the front desk upon request, and we are sorry this was not communicated to you on your arrival. We wish t... read more
Tiny double beds for 4 grown adults. No extra blankets, no extra towels. No hot food available in the mornings. We Needed to check out after our first day because our plans were going to change. We were told that because it was third party reservations platform, that we would lose the entire amount charge too our card, for the next 2 days stay. No consideration, in these times, you can assume plans do change last minute.
Business response:
Dear Amy, thank you for being our guest. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. Your valuable feedback is shared with our concerned team and will be used as a training tool to improve our services. Please give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
Don’t Stay Here First impression when we walked in the lobby, smelled like weed. Not just a subtle smell, but very heavy. Once in our room, that we did not have the queen size bed we reserved. It was most definitely a full. Also that there was old dried food splattered on the fridge and stove. To make matters worse, a BLOOD STAIN on the blanket. Contacted the front desk. Was told no other rooms available and it would be several hours to get a clean blanket. Being as it was already 1130pm we opted to do without. Next day aske... read more
Business response:
Dear Richard, thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We understand that no explanation of these issues can change your recent experience. We are taking appropriate steps to ensure future guests do not encounter the same issues.... read more
Business response:
sorry your stay was not in good favor i will address all these issues
Arrived 1 hr before check-in time. Room was ready, but we were charged an extra $15 to get in the room early-WHY- just because they could. Room was not very clean. Light beside bed didn't work. Light over stove top didn"t work. Hand sanitizer beside elevator was empty. No in-room coffee. No ice available. Only two thin plastic cups in the room. We realize the pressures brought on by the pandemic, labor shortages, and inflation. We are glad that this hotel is still available for us, but we will not be back.
Business response:
Dear Phil, thank you for choosing us. It is disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. Your feedback has been shared with our concerned team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would like to have a chance to host your stay with us again for a better experience. Thank you again! Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Lynchburg - University Blvd.
How is Extended Stay America - Lynchburg - University Blvd. rated?
Extended Stay America - Lynchburg - University Blvd. has a 3.5 star rating with 2,266 reviews.
When is Extended Stay America - Lynchburg - University Blvd. open?
Extended Stay America - Lynchburg - University Blvd. is open now. It will close tomorrow at 12:00 a.m.