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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst I got cheated
Business response:
Sveinung, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
There was pubic hair in the shower and on the sink. The shower curtain was moldy. The pillows were flimsy and old. There was a splatter stain of dropped food all over the fridge. Check in/out was a complete joke. Had to wait awhile for someone to bother to come to the front desk. Hallway reeked of pot I wound up leaving at 3:30am and did not spend the night. Very disappointed. And at $185? Some nerve they have. I have stayed in better highway motels. Absolutely disgusting.
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
This property is equivalent to The Bates Motel and honestly, I’m being quite generous with that statement. Between the dingy lighting, disgusting decor, dirty room and the smell of mildew and urine in the hallway, I couldn’t WAIT to check first thing in the morning. I even tried to check out in the middle of the night but the hotels in the surrounding areas were sold out. A fair warning to anyone that’s considering staying here...DON’T! It’s an absolute dump and shouldn’t even be open to the public.
Business response:
Thank you for taking the time to give us your feedback on your stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Once more, we apologize and hope you will afford us an opportunity to r... read more
I had asked for two rooms on the same floor they didn’t even try to accommodate, there was no ice to be had, they said that ice trays were provided in the freezer I needed the ice right away why should I have to wait for the freezer to make ice. The place was in good condition and it was clean
Business response:
Thank you for your comments. We are sorry we were unable to provide you with the rooms you requested and regret the inconvenience caused due to our ice trays. On a positive note, we are pleased to know you liked our well-kept property. We hope to have another opportunity to welcome you back in the future so that we can provide you with a much better experience. Sincerely, Hotel Management
The entire hotel smelled like cigarette smoke. There was even an ashtray in our room. The complimentary breakfast was tea and coffee only.
Business response:
Thank you for taking the time to review your stay. We apologize for the smoke smell you experienced while you were here and for not meeting your expectations with our grab-and-go breakfast. Your concerns have been shared with our housekeeping team, and we’re working with them so we can redouble our efforts to remove the odor from our property. We will also share your feedback with our Brand Leaders so they can use it while planning new breakfast offerings. Please consider giving us another opportunity to provide you with the... read more
There was a problem in the lighting of the bathroom for which I asked the front office lady to check..She replied back saying she would send the maintenance.After waiting for almost 4-5 hours nobody turned to check and then I went again to the lobby and this time there was a new lady ,again I complained the same to the new lady she replied that she was not aware of and the maintenance is not available on Sundays ,finally she changed my room..Thanks to her..
Business response:
Thank you for being our guest. We are sorry for the front desk & maintenance issue you encountered and regret your stay was not a pleasant one. We have taken note of your feedback and have shared it with the appropriate team so that we can improve our service and facilities going ahead. We hope to have another opportunity of welcoming you back in the future for a much better experience. Sincerely, Hotel Management
Daily room service was not available and breakfast items are minimal and navigation to this hotel is really horrible with minimal public transportation not pedestrian wall way so deep inside forest kind
Business response:
Thank you for being our guest. We are sorry you were unhappy with our housekeeping policy and that our grab-and-go breakfast was not to your expectations. Your feedback will be shared with our brand leaders to determine new breakfast offerings. Also, we apologize for the issues you faced while reaching our hotel. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,016 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open on Monday at 9:00 a.m.