This profile has been claimed by the business owner or representative.
Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Never in my 15 years of travelling... I have never complained about any run down hotels/motels but this is by far absolutely the worse. From the front desk not having any kitchen supplies in stock that is advertised to the loud bangs that weren't controlled due to the Front Desk woman sleeping on the job ignoring calls. We went downstairs to find her asleep in the back, rubbing her eyes - makeup all messed up - 100% sleeping at 7PM. Breakfast was terrible, not that I need hot eggs or bacon but the set up and packaged product... read more
Business response:
Dear Guest,Thank you for taking the time to share this feedback. We sincerely apologize for the issues you experienced, particularly regarding cleanliness, service, and overall comfort. This is far from the standard we aim to uphold, and your concerns have been noted with seriousness. While we recognize the limitations during your stay, we are actively working to improve both our staff training and service offerings. Your comments about the property’s potential are appreciated, and we remain committed to creating a better ex... read more
1. Room was smelly (like rotten fish), even after keeping window open, and using room spray! Seemed like they may have issues w/drainage that was kicking back into the room. 2. Hall way was smelling too (like someone puked) 3. Kitchen did not have any utensils in the room. Had to ask, but was provided only the next day. 4. Stove top had so much soot on it that it was sticking to the utensils. Now an extra effort to scrub the soot off utensils becomes an additional chore. 5. Stove top does not heat efficiently. Was very slow.... read more
Business response:
Dear Sankarshanan, We sincerely apologize for the unpleasant experience you had during your stay. The issues you described, from odors in the room and hallways to kitchen cleanliness and maintenance concerns, do not reflect the standards we aim to uphold. We regret the inconvenience caused by the delay in providing utensils and the inefficiency of the stove. Your feedback regarding the maintenance response and provided amenities is concerning, and we will address these matters with our team to ensure improvements. Guest comf... read more
Not a good choice We meant to book the extended stay hotel about 5 minutes down the road which seemed very nice and staff was very nice and helpful. However, our reservation was at this hotel. When we arrived, we realized our mistake and we had to move. This hotel was dirty, smelly and staff was not helpful. There was Bullet proof glass at front desk and designated parking for police cars!
Business response:
Dear Guest, We sincerely regret that we did not meet your expectations. Your concerns regarding the condition of the hotel have been noted. We take all guest comments seriously, especially matters of this nature, and understand the profound importance of maintaining a safe and comfortable environment for our guests. Our top priority is the well-being and satisfaction of our guests, and we are committed to addressing any concerns that may affect their stay. Your input is invaluable to us, and we thank you for bringing this ma... read more
Compared with other hotels around. Their amenities and breakfast is not good. Costumer services is not great either.
Business response:
Dear Claudia,Thank you for your feedback. We sincerely apologize for not meeting your expectations regarding our amenities and customer service. We understand how important these aspects are to a positive experience, and we deeply regret that we fell short during your stay. Please know that your comments will be shared with our team as we work towards enhancing our offerings and service. We value your input and hope you will consider staying with us again in the future, as we strive to provide a much-improved experience.Sinc... read more
There was ice in and around the parking spot
Business response:
Dear Timothy, Thank you for sharing your experience at Extended Stay America. We are sorry for the inconvenience caused by the icy conditions in the parking area. Ensuring the safety and comfort of our guests is important to us, and we will address this concern promptly. We hope to provide you with a more seamless experience during your next visit.Sincerely,Hotel Management
Awful smell ! Very rude staff! Hallways smell terrible!! Transportation is no where to be found closed bus stop is 3 miles walking
Business response:
Dear Ofelia,Thank you for sharing your experience. We sincerely apologize for the unpleasant odors and the challenges you encountered during your stay. We strive to maintain a clean and welcoming environment for all our guests, and it's disappointing to hear that we fell short in this instance. Additionally, we regret that the transportation options were not more convenient. Your feedback is valuable, and we will address these concerns with our team to ensure improvements are made. We hope to provide you with a more comforta... read more
Breakfast The breakfast option was not as expected and pretty disappointing.
Business response:
Dear Amanda, Thank you for your feedback about our breakfast offerings. We sincerely regret that it did not meet your expectations. Your comments about the variety will be shared with our team, as we are always looking for ways to enhance the guest experience. It was a pleasure hosting you, and we hope you will consider staying with us again for a more satisfying visit in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,016 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open on Monday at 9:00 a.m.