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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very filthy and rude staff
Business response:
Dear Lesly, Thank you for your feedback. We are genuinely sorry to hear about your experience and regret that it did not meet your expectations. We are taking your concerns seriously and will address the cleanliness and staff behavior issues to improve our service. Your comments are valuable to us as we strive to provide a better experience for all our guests.Sincerely,Hotel Management
The hotel turned us away upon arrival and we never stayed
Business response:
Dear Stacey, Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced upon arrival. This is not the service we aim to provide, and we regret any frustration this caused. Your feedback is important, and we will address this matter to prevent similar situations in the future. We hope you will consider giving us another opportunity to serve you better.Sincerely,Hotel Management
Pretty dirty the hall ways, no house cleaning, practically almost all homeless people and people like me (not aware the situation) are staying. In addition, my flight was late and couldn’t check in after 11pm and marked as no-show and cancelled my paid reservation and reject refund also.
Business response:
Dear David, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
It was a smoke free hotel but our room REEKED of smoke and when we complained both days they said they couldn’t do anything but “spray it down”. The staff were not exactly welcoming. The people on our floor were extremely loud.
Business response:
Dear Jannice, We sincerely apologize for the inconveniences you encountered during your stay. The experience you described is not reflective of our standards. Your concerns about the smoke odor and noise levels are taken seriously, and we regret that our response did not meet your expectations. Thank you for bringing this to our attention. We are committed to improving our services and ensuring a more pleasant environment for our guests in the future. Sincerely,Hotel Management
The majority of the staff were rude, they weren’t helpful, the hotel didn’t have anything in the area. There were people on the property that were loud even into later hours of the night. Our key continually quit working, we had to have them reprogram every other day and every time you had to speak with the front desk staff they acted like it was a burden to do their jobs.
Business response:
Dear Maeve, Thank you for bringing these issues to our attention. We sincerely apologize for the negative interactions you experienced with our team and the disturbances during your stay. This is not the level of service we strive to provide. Your concerns about the key card issues and lack of local amenities have been noted. We will address these matters with our staff to ensure a more pleasant experience for future guests. We appreciate your feedback and hope you might consider staying with us again for a better experience... read more
Very dirty hotel
Business response:
Dear Rafat, We sincerely apologize for the cleanliness issues you encountered during your stay. Maintaining a clean and comfortable environment for our guests is a top priority, and we regret that we did not meet this expectation during your visit. Your feedback is valuable to us, and we are addressing these concerns with our housekeeping team to ensure improvements are made. We strive to provide exceptional experiences for all our guests and apologize for any inconvenience caused. We appreciate your understanding and hope t... read more
Need personal kind and friendly
Business response:
Dear Erick, Thank you for sharing your feedback with us. We apologize if our service did not meet your expectations during your recent stay. Providing friendly and courteous service is a top priority for us, and we regret any lapses in this regard. Your comments are valuable to us as we continually strive to improve our guest experience. We will address your concerns with our team to ensure that all guests receive the personalized attention they deserve. We appreciate your input and hope to have the opportunity to welcome yo... read more
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 1,959 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open tomorrow at 9:00 a.m.