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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Stay only if desperate. This location is stark. The staff are quite good,and friendly. But there was often trash in the hallway leading to the elevators. Cigarette burns on the walls of the elevators and on the counter in our room. Curtains were inoperable. Our last night was totally disrupted by a fire alarm at 12:30 a.m. No fire located. Needless to say all guests had very little sleep that night. I recommend someone from corporate visit this site soon. Complimentary coffee, etc. was meager at best.
Business response:
Dear Guest,Thank you for your feedback. While we are glad to know our team left a positive impression, we truly regret that other aspects of your stay did not meet expectations. Your comments have been shared with the appropriate departments to ensure conditions are addressed and improvements are made. Unplanned disruptions like the late-night alarm can be unsettling, and we sincerely apologize for the inconvenience. We hope you'll consider giving us another opportunity in the future for a better experience.Sincerely,Hotel M... read more
I will never return to this place, the room they gave me smells like curry. I asked to change they said we are fully booked which is bs because the one person staff did not feel like working. I wanted ice he said there is no ice machine on property. I went to the room to pour me a drink there were no plastic cups as you would expected. I went down to the reception to ask for plastic cups, I received dirty ones that I need to wash then use . Bad experience,!!!!
Business response:
Dear Guest, We sincerely apologize that your experience fell short of expectations. We understand the importance of a comfortable and hassle-free stay and deeply regret the issues you encountered. Your comments about room conditions, service, and amenities have been forwarded to our team for immediate attention and improvement. We appreciate your patience and understanding and welcome the opportunity to provide you with a more enjoyable experience should you decide to stay with us again in the future. Sincerely, Hotel Manage... read more
Showers weren’t working and staff said nothing they could do about it
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you encountered and the lack of assistance that followed. Reliable accommodations and attentive service are central to our commitment. We are disappointed to know that this was not your experience. Your concerns have been relayed to our team to help ensure better responsiveness moving forward. We value your feedback, as it plays a vital role in helping us improve, and we hope to have the opportunity to offer you a... read more
Huge Disappointment I am writing to file a formal complaint regarding my experience related to my reservation through Hotels.com at Extended Stay America – Rutherford, NJ (750 Edwin I. Ward Sr. Memorial Hwy) on April 23–24, 2025. I booked through Hotels.com for my brother, his wife, their 9-year-old autistic child, and my sister’s 10-year-old son to visit the American Dream Mall. Upon calling the hotel directly to request a two-bed room, I was told changes had to go through Hotels.com, though two-bed rooms were available. Wh... read more
Business response:
Dear Guest, Thank you for taking the time to outline your recent experience. We understand how important it is for travel plans, especially those involving families and young children, to unfold smoothly. Coordinating third-party bookings can occasionally present communication challenges, and we’re sorry to hear this led to a less-than-ideal situation. We appreciate your efforts to resolve the matter and your patience throughout the process. Your comments have been noted and shared with the appropriate teams to help ensure b... read more
Never Again I would not recommend using Hotels.com first of all. 1. Got to the hotel at 3:15 pm; check-in was 3:00 pm. 2. Booked 2 rooms. Would not give the 2nd room to us because I wanted to change the name for payment. I wanted to pay for both rooms. I had ID, and the person whose name it was on the room had ID. 3. The receptionist said the hotel can't change a 3rd party's booking to their own hotel. 4. Had to call Hotels.com. 1st time on hold and got hung up on. 2nd attempt hung up on again. Finally 3rd time got through. ... read more
Business response:
Dear Guest, We sincerely regret the inconvenience during yourstay, especially with the check-in process, communication challenges, and room readiness. We understand how frustrating it must have been to experience delays and a lack of assistance, particularly when it disrupted your plans and caused discomfort for your children. Please accept our sincere apologies for this experience. Your feedback is important tous, and we are actively working to improve our service and responsiveness. We hope you will consider givingusanothe... read more
Horrible hotel staff, they treat you badly, they don't want to attend to you, to enter the hotel you must wait for the exact time, they don't even allow 10 minutes before, but for you to leave, they do it 1 hour before, horrible experience
Business response:
Dear Guest, Please accept our apologies for any disappointment you felt during your visit. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the issues you described. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in makin... read more
The entire 5th floor smelled of dog feces and urine. Staff did NOTHING to fix the smell which permeated the entire floor. It was a joke among everyone on the floor. One guest put a plugin in the hallway. The entire place is FILTHY and I mean FILTHY. The 5th floor carpet was not vacuumed the entire 3 weeks I was there, my room not cleaned, probably lucky because I clean better than they do. The only GOOD THING about this place is the location. If you can find alternative accommodations please do because this place is a pig st... read more
Business response:
Dear Shelbie, Thank you for staying with us and providing your feedback. We are truly sorry to learn about the unpleasant experience you had, and we sincerely regret the condition you described. What you encountered does not reflect the standards we strive to maintain, and we apologize for the discomfort it caused. Please know that your concerns have been shared with our team so we can take the necessary corrective actions. We appreciate your honesty and hope you’ll consider giving us another opportunity to provide a much-im... read more
For 2 days there was no Internet service and could not get compensated for the lost. I had to drive out to Macdonalds to use their free WiFi. There is no daily room service and the free breakfast is not cooked
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely regret the inconvenience caused by the unexpected internet issue during your stay, and we understand how disruptive this must have been. While we aim to offer a comfortable and reliable environment, we clearly fell short in this instance. Your concerns have been noted, and we are actively working to prevent similar disruptions in the future. We hope to welcome you back in the future and offer you the seamless visit you should always expect from ... read more
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,043 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open tomorrow at 9:00 a.m.