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Extended Stay America - Melbourne - Airport
- Hotels
- Melbourne, FL
About this business
Location details
1701 Evans Rd., Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
1st and last bad experience at this establishment Tiffany has the worst attitude I've ever come across during a check in.... Rooms was clean but smelled of curry and weed.... Water pressure was pathetic... I've stayed here several times and this was the worst experience I've had.... Next time ill be making different accommodations
Business response:
Thank you for choosing us again and for taking the time to post a review. We apologize for the cleanliness issues you encountered and for the low water pressure. We will share your comments with our housekeeping and maintenance teams to make sure the problems are resolved. We will also share your comments with our team regarding the unprofessional behavior of one of our associates and make sure we are more consistent in our service delivery going forward. We hope to have the chance to welcome you back and provide you with th... read more
Business response:
Thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Nothing as expected The hallways smell like food cigarettes and something else. The bed itself was OK, but we had ordered a room with a sofa and what was there was an old beat up Papas chair. In the kitchenette there were no utensils, glass/flatware, or nothing to cook with at all - as an overnight renter that is the whole purpose of getting a room in such establishment.
Business response:
Thank you for your review. We are sorry for the unpleasant smell you experienced and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Wasn’t Happy supposed to have cooking stuff there wasn’t any so we couldn’t cook everything look old sofa bed was Horrible no breakfast no pool , room
Business response:
Thank you for being our guest. We are sorry to see your rating and read about your experience. Kindly note, to ensure the cleanliness of kitchenware, brand standards require us to keep them at the front desk, and we are sorry if this was not explained by our team. We regret your disappointment with the breakfast and pool not being available during your stay due to the current circumstances. Please know we have updated this information on our hotels' website so our guests can be aware of what we offer currently. We look forwa... read more
Worst stay ever! Booked and paid for a double suite. Didn’t have one available. Try to accommodate our family by offering a roll-away but then realized they didn’t have one. So suggested my son take the pillows from the couch and sleep on them on the floor. Won’t be back!!
Business response:
Melissa, thank you for your review. We are sorry for the reservation issues you encountered and for not being able to give you the room of your choice. Your feedback will be shared with the appropriate team so that they are more diligent going forward. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Dusty, moldy, cold water, shower trickles, 2 towels for 6 person suite, rabid raccoons
Business response:
Dear Valued Guest, Thank you for taking the time to review your stay with us. I am concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and I am sorry that did not happen during your stay. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Melbourne - Airport
How is Extended Stay America - Melbourne - Airport rated?
Extended Stay America - Melbourne - Airport has a 3.7 star rating with 2,565 reviews.
When is Extended Stay America - Melbourne - Airport open?
Extended Stay America - Melbourne - Airport is open now. It will close tomorrow at 12:00 a.m.