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Extended Stay America - Melbourne - Airport
- Hotels
- Melbourne, FL
About this business
Location details
1701 Evans Rd., Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotels.com dropped the ball. Hotels.com had booked me to this hotel and there weren't any rooms available, after what seemed like innumerable transfers and calls it was almost 4am and finally we had a room at a different hotel after running around and waiting for so long. (This story isn't in full detail).
Business response:
Thank you for your review and for choosing to stay at our hotel. We are sorry for the reservation issue you encountered with our third party website and regret we were unable to accommodate you with this time. We have shared your feedback with the appropriate team so that we can prevent these issues from happening again. We hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
There was a total lack of amenities in the room. Not even a coffee pot was provided. There was very small note in the kitchen that I noticed just before I checked out that said kitchen utensils could be requested. Check in and check out were much slower then the other hotels I have frequented.
Business response:
Thank you for being our guest. We apologize as we didn’t explain our hotel policy to you on arrival and for the issue, you mentioned regarding your check-in and check-out. Kindly note, kitchenware, and in-room amenities are available at front desk to ensure their cleanliness. Your feedback for the service is discussed with the front office team for review and action. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The front desk was nice, but her appearance left much to be desired, unmet hair, visible tattoos. The elevator was noisy, people walking the hallways at an hour when you should be in your room. For left in the hallways, from outside vendors, the outside of the establishment smelt like cigarettes,. The inside of my room had an old efficiency stove, with old pots and pans, that any person shouldn't use.. I guess this is the definition of an extended stay. and I will know better not to book a room at tan extended stay
Business response:
We are disheartened to read your review and sincerely apologize that you experienced so many difficulties during your stay with us. Your feedback holds a lot of importance that is why we have alerted our team about your concerns, and we will be working to correct our shortcomings. Please come by in the future to see the progress we are making, as we’re confident you’ll have a better visit. Sincerely, Hotel Management
dirty the worst hotel ever!
Business response:
Mirla, thank you for taking the time to review your stay. We are concerned about your experience and am very sorry that we did not meet your expectations. A clean, fresh suite is our top priority and we will work with our staff to ensure that this was an isolated issue. Once more, we apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
the worst hotel ever! the room was dirty, there was not room service to clean up the room daily not one change the bed sheets and towels . I had to ask for clean towels and soap to the front desk, this is the worst place i ever stayed in. Not good service and the price is high for what is offer. Also, the pool was dirty and I had not access to wiffi and i didn't have hot water on the first night
Business response:
Mirla, please accept our sincerest our sincerest apologies for the cleanliness issue you encountered and regret the disappointment you had with our hotel policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
No queen size bed or ice. One glass, had to scrounge one up downstairs, because desk person was out smoking. Lame experience all around.
Business response:
Thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you all will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Terrible rude management. Old rooms that smell funny. Not remotely worth the price. Stay elsewhere!
Business response:
Seth, we sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Lots of bugs in the room. When I complained to front desk, I was told "Welcome to Florida. We have bugs here!" There are bugs in every state, not usually in the room though. That's why there are exterminators.
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will consider us as your hotel of choice if you are in the area again. S... read more
Frequently asked questions about Extended Stay America - Melbourne - Airport
How is Extended Stay America - Melbourne - Airport rated?
Extended Stay America - Melbourne - Airport has a 3.7 star rating with 2,493 reviews.
When is Extended Stay America - Melbourne - Airport open?
Extended Stay America - Melbourne - Airport is open now. It will close tomorrow at 12:00 a.m.