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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nasty
Business response:
Dear Guest, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Room was not spotless. There was a roach in the bathroom. There were no pots or pans for the room for cooking on the cooktop. Not enough towels and no assistance to get extra towels. Do not enforce the no smoking in rooms.
Couldn't put us in the room we booked. The room we did get stunk like mold. Smashed 2 roaches. Had to ask for a hairdryer. The hallways wreaked of mary jane. Find somewhere else. Trust me!
Business response:
Dear Guest, We sincerely apologize that we were unable to accommodate your request for the specific room. While we make every effort to fulfill such requests, regrettably, there are occasions when the requested room is unavailable. Also, we acknowledge that the room provided did not meet the customary standards of cleanliness and comfort. We understand and genuinely regret any disappointment this may have caused. Your comments regarding overall cleanliness will be shared with our housekeeping team. We hope to have the opport... read more
Good
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a good experience during your stay at Extended Stay America. Your kind words encourage our team to continue providing excellent service, comfort, and a welcoming environment for all our guests. We truly value your support and appreciate you choosing our property for your stay. Comments like yours motivate us to maintain high standards and ensure that every guest enjoys a positive and memorable visit. We look forwar... read more
This place is basically used as apartments for people using it as low income permanent housing. It is extremely unclean and not in a safe area.
Business response:
Dear Guest, Thank you for your feedback. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. We hope to have the opportunity to serve you again and provide you with the outstanding and seamless stay that you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,980 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.