Extended Stay America - Memphis - Airport

Business response:

Dear Guest, We're thrilled to see your generous review! Your satisfaction is important to us, and we are glad you enjoyed your stay at Extended Stay America. Thanks for choosing us for your time in Memphis; we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re truly sorry to hear about your experience. It’s disappointing to know that your stay did not meet expectations, and we understand your concerns. Your feedback is important to us and will be shared with our team to ensure we’re doing everything possible to improve the overall guest experience. Sincerely, Hotel Management 

Business response:

Dear Coleen, We appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your comments about our clean and comfortable suites. We love to hear when a guest has had a wonderful night's sleep! Our housekeeping team does a great job in caring for our suites, so we will enjoy sharing your kind remarks with them. Thank you for giving us the opportunity to host your visit, and we hope to provide you with another great stay soon. Sincerely, Hotel Management 

Business response:

Dear Coleen, Thank you for sharing such an excellent review. We are thrilled your stay was comfortable and enjoyable, and that our atmosphere left a positive impression. Your kind words inspire our team to continue making every visit an exceptional experience. We truly appreciate your feedback and look forward to welcoming you back to Extended Stay America soon. Sincerely, Hotel Management 

Business response:

Dear Cierra, We are truly sorry to hear that your experience did not meet your expectations. Guest satisfaction is our top priority, and it is disappointing to learn that we fell short during your stay. Your comments are valuable and have been shared with our management and housekeeping teams to address any issues and improve our services. We sincerely apologize for the inconvenience you faced and hope to have the opportunity to provide a significantly better experience on your next visit. Sincerely, Hotel Management