Extended Stay America - Memphis - Airport

Business response:

Dear Markell, Thank you for staying with Extended Stay America and for taking the time to share your experience with fellow travelers. Our team will be pleased to know they significantly made your stay with us memorable. Thank you for allowing us to be of service, and we hope to have the pleasure of doing so again soon.Sincerely,Hotel Management 

Business response:

Dear Semitra, Thank you for the feedback about your stay at our hotel. We strive to provide our guests with all the comforts of home; therefore, we are disappointed to hear your room amenities did not meet your expectations and that you needed proper information regarding the deposit. Your comments will help us as we continually improve our amenities and service. We appreciate you being our guest and hope you will stay with us again.Sincerely,Hotel Management 

Business response:

Dear Katherine, We appreciate your choice to stay with us, and thank you for taking the time to leave a review. Our goal is to ensure every guest has a memorable and enjoyable experience. We apologize that we fell short of meeting your expectations. We take this feedback seriously and are determined to improve in these areas to ensure our guests have a wonderful experience. Sincerely,Hotel Management 

Business response:

Dear JOSE, Thank you for evaluating your recent stay with us. We seek to provide an exceptional experience for each guest; therefore, we regret that we did not meet your expectations. We apologize for any inconvenience you experienced, and we appreciate you bringing these observations to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Hotel Management