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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dee takes Memphis Overall my stay was good. Better attention needs to be paid to cleaning the room, there was left over food in almost each cabinet. It would be nice to get more than 2 pillows on a king size bed. The shower rod had rust on it and the vents had caked up dust on them.
There was bedbugs in the room.
Business response:
Dear Pedro, Thank you for bringing this serious issue to our attention. We sincerely apologize for the inconvenience you experienced during your stay. Please know that we take cleanliness and guest safety very seriously. We have protocols to address such situations and will thoroughly inspect this matter immediately. Your feedback is invaluable in helping us improve our services, and we appreciate your understanding. We hope you will consider giving us another chance to provide a better experience in the future.Sincerely,Hot... read more
I was given a room and there was a dead mouse in there and there was water damage and roaches everywhere!! It was so awful the room I was put in!!
Business response:
Dear Guest, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Friendly staff and clean rooms, it's very good.
Business response:
Thank you, Elvis, for your kind review! We are delighted you enjoyed your stay at Extended Stay America and found our staff friendly and rooms clean. Your satisfaction is important to us, and we are glad we could meet your expectations. We hope to have the pleasure of welcoming you back for another great experience in the future!Sincerely,Hotel Management
Great I enjoyed myself
The property needs more security. Cars were being broken into. I had a gun pointed at me while outside smoking. And I need more than the cameras will be reviewed. I frequent this location quite regularly love the staff
Business response:
Dear Kiotti, Thank you for your feedback. We are deeply concerned about the security issues you've mentioned and take them very seriously. We will review and enhance our security measures to ensure the safety and comfort of our guests. Your safety is our top priority. Please be assured that we will thoroughly investigate the matter and take appropriate steps to address it. Meanwhile, if we may be of further assistance, please reach the hotel directly. Thank you for bringing this to our attention.Sincerely,Hotel Management
Terrible Terrible clientele and service. Details will follow in my letter of complaint.
Business response:
Dear simon, Thank you for your feedback. We are truly sorry to hear about your dissatisfaction with the clientele and service during your stay. We take all concerns seriously and would appreciate any further details so we can address the specific issues and work towards improving our guest experience. Your comfort is our priority, and we hope to have the opportunity to make things right. We look forward to welcoming you back for a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,980 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.