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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was nice. But the room could use some professional work. The room was patched up. And I seen 2 roaches in the room. Not enough towels the staff says people take them. But I just slept there at night. You probably wouldn't want to be in the room too much.
Business response:
Dear Guest, Thank you for being with us on your recent trip. It is glad to know you had a pleasant stay and were pleased with our warm reception. However, the cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. Also, we will instruct our front desk to make a note of the supplies in stock and keep it ready for the guest. We invite you back to exper... read more
Los exteriores
Staff was very friendly and helpful
Business response:
Dear Jordan, Thank you for taking the time to post your kind review about our hotel. We strive to exceed our guest's expectations in every aspect of their stay. Therefore, we are delighted that you enjoyed an excellent time with us. We will certainly share your generous comments with our associates to let them know our guest appreciates their efforts. It was a pleasure having you with us at Extended Stay America, and we hope to host you again soon.Sincerely,Hotel Management
CONVIENANT LOCATION
They were not considerate of my needs. It was pretty good but wasnt able to get clean towels when needed, was told that there was a certain time to get towels and that they wasnt available at tbe time. It was aroun 6p and that was once getting to the property after work.
Business response:
Dear Shirley, It was a pleasure to read your fantastic review of Extended Stay America. We are so glad you enjoyed your stay; however, we regret that we missed meeting some of your expectations. Hence, your comments have been discussed with the concerned individuals to ensure we are consistent with our service delivery. We wish you all the best with your travels.Sincerely,Hotel Management
The staff was friendly but it would be nice for you guys to know that it's a $150 deposit before you we can even check in and get a room
Business response:
Dear HetherAnn, Thank you for taking the time to evaluate your stay. Your feedback is valuable and allows us to address areas that could have made your stay more enjoyable. We are sorry for not providing the outstanding service you should always expect from us; your comments will help us ensure a better future experience for every guest. We hope to welcome you again soon.Sincerely,Hotel Management
we liked it. thanks
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 4.3 star rating with 1,452 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.