Extended Stay America - Memphis - Airport

Business response:

Dear Idel, Thank you for choosing our hotel for your visit to the area. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. To ensure the cleanliness of every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. We are sorry if this was not communicated to you. We hope you can give us another opportunity to show you the level of service we are known for and which you deserve.Sincerely,Hotel ... read more

Business response:

Dear Maranna, Thank you for reviewing your recent experience at our hotel. We appreciate the time you took from your day to share your feedback and apologize for the issues you faced with us. We are always grateful for remarks that help us in our continued efforts for improvement. Although we regularly treat our property, we will address this concern with our pest control provider to prevent similar issues from repeating. Thank you again for your business, and we hope you will revisit us soon for the flawless stay we strive ... read more

Business response:

Dear Janine, Thank you for your positive feedback regarding our staff. We're delighted to hear that you found them extremely helpful during your stay. Providing exceptional service to our guests is our priority, and we're thrilled that our team could assist you effectively. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. We look forward to welcoming you back for another great stay in the future. Thank you for choosing to stay at Extended Stay America!Sincerely,Hotel Manag... read more

Business response:

Dear Latasha, Thank you for your feedback and for choosing Extended Stay America. We appreciate your positive feedback! Providing a pleasant experience for our guests is our priority, and we're delighted to hear that everything met your expectations during your stay. Your satisfaction is a great encouragement for our team. Thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable stay. Safe travels!Sincerely,Hotel Management