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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They had a horrible smell at the property.
Business response:
Dear Guest, Thank you for taking the time to share your thoughts. We are truly sorry to hear that an unpleasant odor affected your experience during your stay. Providing a comfortable and welcoming environment is very important to us, and we regret not meeting those expectations. Your feedback is invaluable as we work to improve our services. We hope you might consider staying with us again, allowing us the opportunity to deliver a much more enjoyable visit. Sincerely, Hotel Management
Awful It was like an old run down motel.
Business response:
Dear Guest, Thank you for your candid feedback. We are truly sorry to hear that your stay did not meet expectations. It is disappointing to learn that the condition of the property left you with such a negative impression. Maintaining a welcoming and well-kept environment is important to us, and your comments have been shared with our team for review. We value your input and hope for the opportunity to offer you a significantly improved experience in the future. Sincerely, Hotel Management
Quiet and nice
Business response:
Dear Guest, We are so glad you enjoyed the peaceful atmosphere during your stay. Creating a cozy and welcoming environment is something we take pride in at Extended Stay America. It is wonderful to hear that your visit was a pleasant one, and we truly value you taking a moment to share your experience. We look forward to hosting you again soon for another restful and enjoyable trip! Sincerely, Hotel Management
I was robbed of my vehicle and the staff were kind enough to charge me an early check in fee which doubled my room cost. My guest was afraid to return to my room once they realized the staff was actually unable/unwilling to even ensure the gentleman who robbed me returned to the property. Which he did twice. They tell me I would have to leave as the knife I wear in my belt every day violates the their no weapons policy. How? They could not tell just that there is a picture of a knife in the sign. So. They was the managers re... read more
Business response:
Dear Guest, Thank you for sharing your experience. We are truly sorry to hear about the challenges you encountered and understand how distressing that must have been. While we regret your car was stolen, please understand that our decision regarding your stay was based on safety protocols due to the visible knife. We acknowledge how upsetting this situation was and apologize if our actions came across as unsupportive. We appreciate your feedback and will review how we can better handle such sensitive situations in the future... read more
Great stay
Business response:
Dear Guest, We are so glad to hear your visit was a good one! It’s always a pleasure knowing our guests leave feeling satisfied with their experience. Thank you for choosing Extended Stay America—we truly value your kind feedback and hope to have the opportunity to welcome you back again soon for an even better stay. Sincerely, Hotel Management
The staff is wonderful Mya the manger is very helpful her staff gets a standing ovation
Business response:
Dear Guest, We are thrilled you had a positive experience with us at Extended Stay America! It is amazing to hear how much you appreciated the care and support from Mya and the team! Your kind words truly mean the world to everyone here. We can’t wait to welcome you back for another stay that feels just as special! Sincerely, Hotel Management
My night stay was good
Business response:
Dear Guest, We are so pleased to read how happy you were with your time with us! Providing an exceptional stay to every guest is what we strive for every day. Thank you for reviewing your time at Extended Stay America, and we hope to welcome you back soon for another enjoyable visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,980 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.