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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk staff on the night of my late arrival was very kind, accommodating and compassionates because I was very weary from a long drive. However, the condition of the hotel was in dire need of repairs and remodeling…the hallways were filthy but the room and bed was clean and comfortable. Even though it was very late if it wasn’t for the patients and kindness of Ms Alfany aka Renea and her prayer for me…I would have left and slept in my car! She offered impeccable customer service, offering the best room she had avail... read more
They do not have supplies/utensils for the kitchen. No cups, glass for water, silverwares, plates, nothing.
Business response:
Dear Idel, Thank you for choosing our hotel for your visit to the area. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. To ensure the cleanliness of every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. We are sorry if this was not communicated to you. We hope you can give us another opportunity to show you the level of service we are known for and which you deserve.Sincerely,Hotel ... read more
The table was coming from the wall bugs
Business response:
Dear Maranna, Thank you for reviewing your recent experience at our hotel. We appreciate the time you took from your day to share your feedback and apologize for the issues you faced with us. We are always grateful for remarks that help us in our continued efforts for improvement. Although we regularly treat our property, we will address this concern with our pest control provider to prevent similar issues from repeating. Thank you again for your business, and we hope you will revisit us soon for the flawless stay we strive ... read more
The staff was extremely helpful
Business response:
Dear Janine, Thank you for your positive feedback regarding our staff. We're delighted to hear that you found them extremely helpful during your stay. Providing exceptional service to our guests is our priority, and we're thrilled that our team could assist you effectively. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. We look forward to welcoming you back for another great stay in the future. Thank you for choosing to stay at Extended Stay America!Sincerely,Hotel Manag... read more
I liked the customer service. The staff was approachable and friendly.
Everything was good
Business response:
Dear Latasha, Thank you for your feedback and for choosing Extended Stay America. We appreciate your positive feedback! Providing a pleasant experience for our guests is our priority, and we're delighted to hear that everything met your expectations during your stay. Your satisfaction is a great encouragement for our team. Thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable stay. Safe travels!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 4.3 star rating with 1,452 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.