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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible When I was checking in a business man was checking out (a day early). When asked by the staff about his stay he responded, ‘Terrible- just terrible.’ I should have listened to him. Hotel is filthy. Desk staff is teenagers. Housekeeping staff ran out of towels the second day of stay. Everything mechanical squeaked. Any room facing the highway gets road noise all night. There is NOTHING close to hotel and was advised not to walk near hotel at night.
Business response:
Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a wonderful experience to all of our guests. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you deserve. Sincerely, Hotel Management
Towels in the bathroom looked dirty, bed sheets had a funny smell
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping department in order to ensure changes are made immediately to solve these problems. Please consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Very bad false advertise ment Old not very safe and this was my BIRTHDAY was not a good Birthday at all
Business response:
Thank you for choosing us during your birthday and for your feedback. We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. Please know, our top priority is the safety and security of our guests. We are sorry if any inconvenience occurred during your stay. We truly regret the inconvenience caused, and please give us another ... read more
Should be told at check in no room service. Told after day #2 no room service and if I did it was a fee if you wasn't staying 7 days. Room was kitchenette however no dinnerware in room. Staff not check to see if I needed any extra towels for my 3 night stay. I stripped bed and called down for sheets and towels. They Never arrived to room or said I could come at them. We slept on top of spread and was happy to check out next morning. We left and checked into Laquinta Inn and Suites for our last 2 nights.
Business response:
We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities and services a bit different than traditional hotels. We regret that we failed to communicate our policies at the time of check-in, and we have shared your concern with our front desk team to ensure this does not happen again. We hope you will consider a return visit as we would welcome t... read more
bad !!!!!! Staff rude... no towels!!! Hallways smelled like booty
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Pitiful When we arrived we were told that our room was ready. However, upon entering the room we proceeding to get dress for the evening only to discover that there were no towels in our room. We called front desk numerous times and line was busy for hours. So I walked up there and the lady told me the phone is off the hook. Then we proceeded to ask for an iron and towels so we could continue getting dressing. Two hours later around 4:30 pm we finally got an iron but no towels which made us extremely late for our reservation... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Not recommended def a 402 Friendly place. I thought skunks were running around. Not the hotels fault but overall the staff was semi helpful. For a few dollars, there are much better options.
Business response:
Jeff, thank you for your feedback. we're sorry you didn't experience our staff at their best. We have followed up with our team to make sure we don't disappoint you in the future. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Never again! The hotel smell like a marijuana farm. But it's supposedly 100 % no smoking. The location is awful. And the room didn't have face towels. I called the front desk 2 or 3 times for the young lady to lie to me like she was coming right up with the towels. Just flat out lied until her shift was over. I called again after 11pm and the young lady finally that had just came in for the night shift finally admitted that there were no face towels available. I waited all night to shower because I was waiting on towels. Thi... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Please be assured we will take the necessary actions to ensure this is properly addressed. Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,959 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.