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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you so much! Safe travels to you and your family!
Good- but!! The Night Desk clerk named Edna was excellent. Very helpful, as were the front desk ladies in the morning. Helpful with transport information and assistance. The only negative about the stay was the smoke detector in Room 247 kept chirping every 60 seconds all night..
Business response:
Dear Gregory, Thank you for your kind words about Edna and our front desk team. We're delighted to hear they were helpful during your stay. However, we apologize for the inconvenience caused by the smoke detector in your room. We will address this issue immediately to ensure it doesn’t happen again. We appreciate your feedback and hope to welcome you back for a more comfortable stay in the future.Sincerely,Hotel Management
Nothing
Business response:
Thank you so much! Safe travels to you and your family!
Bad time The hotel is getting really run down. There was trash, cigarette butts all over the yard and parking lot. There was people hanging around outside that looked suspicious. One day the hotel was on lock down and front desk could not tell us why. No one offered to see if i needed anything. I will not stay there again.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay. Maintaining a safe and clean environment for our guests is of utmost importance to us, and we are addressing the concerns you raised with urgency. Rest assured, we are taking steps to enhance security measures and improve overall cleanliness. We regret any inconvenience caused and hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Management
Business response:
Thank you so much! Safe travels to you and your family!
Photos on the website are false My door world not shut. The person I checked in with was great and tried to be as helpful as she could. However the the person on the 11 pm shift was not helpful I ask for extra towels and wash clothes only to be told no. When I insisted I was told they were washing. Website stated a breakfast. That was false. Coffe only. I would not stay here again if the gave me a free night The reason I ask for towels was because the ones in the room seem to have hair on them Refrigerator was damaged
Business response:
Dear Chris, Thank you for your feedback. We apologize for the inconveniences you experienced. Your comments about the photos, door, towels, and breakfast have been noted, and we are addressing these issues with our team. We're glad to hear our check-in staff was helpful and will work on improving our late-night service. Cleanliness and functionality are top priorities, and we regret falling short. Your concerns will help us improve.Sincerely,Hotel Management
Business response:
Dear Hayley, Thank you for your feedback! We're glad to see the positive emoji, and we hope that means you enjoyed your stay with us. Although your rating does not reflect your review, we are pleased to know you enjoyed our warm hospitality and comfortable accommodations. Your satisfaction is our priority, and we look forward to welcoming you back in the future!Sincerely, Hotel Management
No Hot Water the whole weekend
Business response:
Dear Roderick, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced with the hot water during your stay. Ensuring a comfortable and enjoyable stay for our guests is our top priority, and we regret falling short of your expectations in this regard. Rest assured, we are investigating the issue and taking steps to prevent it from happening again in the future. We appreciate your feedback and hope to have the opportunity to welcome you back for a more seamless experien... read more
Business response:
Thank you so much! Safe travels to you and your family!
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,980 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.