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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hotel I’ve stayed in I arrived late due to traffic (around 10pm). The air condition didn’t work and it was humid. The floor was sticky. It smelled like stale smoke and mold. The smoke detector was removed from the room. People were outside sleeping in cars. Lightbulbs were missing from lamps. I tried calling because per listing, there’s 24/7 front desk service. No one answered. It was such a bad experience. I didn’t feel safe. The owner should be ashamed.
Business response:
Dear Guest, Thank you for your feedback. We’re very sorry to hear about the numerous issues you encountered during your stay, including the air conditioning, cleanliness, and safety concerns. This is not the experience we aim to provide, and we will address these problems with our team to ensure improvements. We regret that your stay was uncomfortable and hope to have the opportunity to welcome you back for a much better experience in the future. Sincerely,Hotel Management
The front desk staff on the night of my late arrival was very kind, accommodating and compassionates because I was very weary from a long drive. However, the condition of the hotel was in dire need of repairs and remodeling…the hallways were filthy but the room and bed was clean and comfortable. Even though it was very late if it wasn’t for the patients and kindness of Ms Alfany aka Renea and her prayer for me…I would have left and slept in my car! She offered impeccable customer service, offering the best room she had avail... read more
They do not have supplies/utensils for the kitchen. No cups, glass for water, silverwares, plates, nothing.
Business response:
Dear Idel, Thank you for choosing our hotel for your visit to the area. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. To ensure the cleanliness of every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. We are sorry if this was not communicated to you. We hope you can give us another opportunity to show you the level of service we are known for and which you deserve.Sincerely,Hotel ... read more
The table was coming from the wall bugs
Business response:
Dear Maranna, Thank you for reviewing your recent experience at our hotel. We appreciate the time you took from your day to share your feedback and apologize for the issues you faced with us. We are always grateful for remarks that help us in our continued efforts for improvement. Although we regularly treat our property, we will address this concern with our pest control provider to prevent similar issues from repeating. Thank you again for your business, and we hope you will revisit us soon for the flawless stay we strive ... read more
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,980 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.