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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we arrived the room the gave us was dirty. Dirty sheets on the bed. No pillow cases no blankets. Dirty washcloths in the bathroom. They moved us to a different room. Toilet needed plunging every time. Took forever for maintenance. They then left the plunger. Bugs in room
Business response:
Thank you for your feedback.
Business response:
thanks!
NA
Business response:
Dear Catrice, Thank you for your feedback. We value all guest comments as they help us improve our services. Your satisfaction is our top priority and we strive to provide a positive experience for all our guests and hope to have the opportunity to better serve you at Extended Stay America in the future.Sincerely,Hotel Management
I know what i paid for Staff was great! It's tucked off a dead end road in a business district so it stays quiet. At least for my week stay. It's not the most fancy but it does the job
Business response:
Thanks!
A joke of an hotel, left me outside of the property when they “didn’t have no one to check me in” then. The person over there went out for a smoke, I guess she couldn’t be bother for doing her job for 5 minutes. There were cockroaches on the entrance too. DO NOT stay here
Business response:
Dear Alonso, Thank you for sharing your feedback. We are deeply sorry for the inconvenience you experienced with check-in and the issues with cleanliness. This is not the level of service or condition we strive for. We will address your concerns about the staff and pest control immediately. Your experience is important to us, and we are committed to improving. We hope you will reconsider staying with us in the future.Sincerely,Hotel Management
Excellent service
Business response:
Dear Brian, We are delighted that you selected Extended Stay America for your recent stay in the city. It is our foremost goal to provide a genuine home away from home experience for all our guests, and we are committed to ensuring that each visitor enjoys a comfortable and relaxing stay. We sincerely appreciate you taking the time to acknowledge our efforts. Your business is highly valued, and we hope to be your preferred choice whenever you are in the area. Sincerely,Hotel Management
Deplorable Pictures are deceiving. The young lady that assisted was very nice , pleasant and patient. She allowed my dad and I to look at the room before checking in (or so I thought). Water dripping, light in bathroom didn't work and the area in general was not pleasant. I tried to get the reservation cancelled but could not. My dad, mom and aunt were with me and I didn't want to have to worry about our safety because of area.
Business response:
Dear Rochelle, Thank you for your feedback. We’re sorry to hear that the room and area did not meet your expectations and that you encountered issues with maintenance and safety. We strive to ensure all guests have a comfortable and safe stay, and we regret that we fell short in this instance. We appreciate your positive comments about our staff and will use your feedback to address the concerns you mentioned. We hope to have the opportunity to provide a better experience in the future. Sincerely,Hotel Management
Business response:
Thanks!
Business response:
Thank you for your feedback.
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,980 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.