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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
bad smell, dirty, there was a mattress thrown in the reception. I understand it is a budget hotel but I think it can be done more
Business response:
Dear Katherine, We appreciate your choice to stay with us, and thank you for taking the time to leave a review. Our goal is to ensure every guest has a memorable and enjoyable experience. We apologize that we fell short of meeting your expectations. We take this feedback seriously and are determined to improve in these areas to ensure our guests have a wonderful experience. Sincerely,Hotel Management
Facility is in an normal old shape. Like didn't see a renew since was build.
Business response:
Dear JOSE, Thank you for evaluating your recent stay with us. We seek to provide an exceptional experience for each guest; therefore, we regret that we did not meet your expectations. We apologize for any inconvenience you experienced, and we appreciate you bringing these observations to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Hotel Management
The staff was nice. But the room could use some professional work. The room was patched up. And I seen 2 roaches in the room. Not enough towels the staff says people take them. But I just slept there at night. You probably wouldn't want to be in the room too much.
Business response:
Dear Guest, Thank you for being with us on your recent trip. It is glad to know you had a pleasant stay and were pleased with our warm reception. However, the cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. Also, we will instruct our front desk to make a note of the supplies in stock and keep it ready for the guest. We invite you back to exper... read more
Los exteriores
Staff was very friendly and helpful
Business response:
Dear Jordan, Thank you for taking the time to post your kind review about our hotel. We strive to exceed our guest's expectations in every aspect of their stay. Therefore, we are delighted that you enjoyed an excellent time with us. We will certainly share your generous comments with our associates to let them know our guest appreciates their efforts. It was a pleasure having you with us at Extended Stay America, and we hope to host you again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 4.3 star rating with 1,532 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.