This profile has been claimed by the business owner or representative.
Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The stay was okay but the stove didn’t work & there was no appliance.
Business response:
Dear Auvon, Thank you for your feedback about your stay at Extended Stay America. We are glad your overall experience was satisfactory. We apologize for the inconvenience regarding the stove and appliance. Your comments help us improve, and we'll address this to enhance future stays. We hope to welcome you back soon for an even better experience.Sincerely,Hotel Management
Gross Dirty, water wasn’t working, no remote control, could not provide any extra blankets or pillows, floors were sticky
Business response:
Dear Gretchen, Thank you for bringing these issues to our attention. We apologize for the inconvenience you experienced during your stay. Please know that we take cleanliness and guest comfort very seriously, and we will address these concerns with our team immediately to ensure that they are resolved. Your feedback is valuable to us as we strive to provide exceptional experiences for all our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a better stay in the future.Sincerel... read more
Keep it up
Better Than Sleeping In Your Car. Maybe. This facility is well past its prime. They had no clean rooms...so we went into 6 rooms looking for one that was "clean enough" for me to stay the night. No clean sheets or towels. After some pleading, I received clean sheets, made the bed, slept, and left first thing in the morning.
Business response:
Dear n, Thank you for sharing your experience with us. We apologize for the inconvenience you encountered during your stay, including the lack of clean rooms and linens. Providing a comfortable and clean environment for our guests is our priority, and we regret that we fell short of your expectations. We will address these issues with our housekeeping team to ensure that improvements are made. Your feedback is valuable, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
No housekeeping or wastebaskets or fresh linen.
Business response:
Dear Mrs. Gelinda, Thank you for sharing your feedback following your recent stay at our hotel. We apologize for the disappointment you encountered with our housekeeping service. Your feedback is greatly appreciated as it allows us to improve our guest experience. We will address these concerns appropriately with our team. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Hotel Management
They should put up new photos to show how dirty the rooms are and worse of all the inside smelled terribly
Business response:
Dear Martha, We regret to hear about your disappointment with the cleanliness of our rooms and the unpleasant odor you encountered. Your feedback is concerning, and we take it seriously. We will investigate this matter thoroughly and take appropriate measures to address any cleanliness issues. Please accept our sincere apologies for any inconvenience caused, and we appreciate you bringing this to our attention. We strive to provide a comfortable and welcoming environment for all our guests, and we apologize for falling short... read more
Reservation is worthless Made reservation on hotels.com. Got to hotel to check in and a very rude female employee informed me they didn’t have a room for me , I’ve already been charged for the room they don’t have AND she couldn’t tell me who to contact to get a refund .
Business response:
Dear Charles, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,980 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.