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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I wasn’t able to check in. The place isn’t open from 11p-7a so if you arrive late, too bad, and they will still let you book after they close even though you can’t check in.
Business response:
James, thank you for your recent stay with us. Based on your comments, we regret not meeting these expectations during check-in. Please accept our apologies for what you experienced. We take all critiques seriously and use them as motivation to improve our guest experience. We know that this stay may not have been the best, but we are hopeful for another opportunity to welcome you back for the exceptional hospitality for which we are known. Sincerely, Hotel Management
No late check in and they gave away my room because I did not arrive before 11pm
Business response:
Cody, we regret any miscommunication in regard to your late check-in request and are sorry for the inconvenience this caused. We will be reviewing with the front desk team to see what went wrong. Thank you for your feedback. Sincerely, Hotel Management
Condition of room not good
Business response:
Jennifer, it is disappointing to know we failed to deliver you a stay that could meet your expectations. Our first preference is to ensure spotless accommodations for every guest, but we are extremely sorry we fell short in doing so while you were here. Your concerns have been shared with our housekeeping team in an effort to improve our guestroom service moving forward. Please consider giving us one more chance, so we can redeem ourselves. Sincerely, Hotel Management
STAY AWAY The entire place smelled like smoke. Lights flickered by the bed. Tv had no service. Agent said it’s because it’s on satellite and cuts in and out briefly, but didn’t have all night and offered no assistance. Worst place ever to stay for the money. Horrible
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
It wss great as always I always stay here everytime i visit memphis its my fav hotel
Business response:
Termika, thank you for staying with us again and making Extended Stay America your home away from home. We are pleased to know we met your needs and expectations during your visit. Your comments will be shared with the staff and they will be happy to know their efforts made a difference. We look forward to welcoming you back soon for another stay. Sincerely, Hotel Management
This property is filthy. The rooms are disgusting and were not clean. Refrigerator had mold. The lock on door did not latch, it was broken. Our shower didn’t have a curtain. The water spilled out and created a puddle on floor which was unsafe for an elderly person. The tv remote had no batteries and we could not use it. Nothing close by in the area to eat. Seems like very unsafe area. Never staying there again!
Business response:
Adriana, thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,980 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.