Extended Stay America - Memphis - Airport

Business response:

Ross, thank you for your recent stay at Extended Stay America. We are happy you enjoyed your comfortable stay at our hotel. We are also glad you liked our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you again for your feedback, and we hope you will revisit us. Sincerely, Hotel Management 

Business response:

Theresa, thank you for choosing Extended Stay America for your recent stay. We are so pleased that your experience was positive and that you found us to be a great value. We also appreciate your kind comments about our excellent location. We receive many positive comments about our location, so we are glad this contributed to making your stay a great one. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel. Although you liked our staff, we are sorry for the cleanliness issue you experienced. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest's arrival. Your concerns regarding our property have been shared with the appropriate team to ensure a better experience going forward. We appreciate your constructive feedback and hope to have a future opportunity to restore your confidence in us. Sincerely, Ho... read more

Business response:

Laskhia, thank you for being our guest. We are pleased you liked our location, but we are sorry you were unaware of our housekeeping policy. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. We hope to have another opportunity of welcoming you back in the future for a better experience. Sincerely, Hotel Management