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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
What I just loved....The young lady at front desk was above excellent she deserves a bonus. What I didn’t like was that my room was not what i paid for and no one trued to inform me. I believe that was because they just wanted my money. I do intend to reach out to corporate office at this. Also didn’t like was staff yelling in halls waking me up.
Business response:
Thank you for taking the time to share your review. We are pleased you choose to stay with us. However, we are sorry for not living up to your expectations. Your feedback is appreciated as it will help us to improve our future guest experiences. Please consider us again so that we can accommodate you as per your needs. Sincerely, Hotel Management
The smell is unbearable, I’m pretty sure the carpet is from the 70’s. The Expedia site gave a false impression of the facility.
Business response:
Angela, thank you for evaluating your recent stay with us. Please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and the department associates to ensure changes are made immediately to solve these problems. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Management
Other than a day without hot water the stay was pleasant
Cleanliness not Wouldn't recommend for families never enough for four people i did Finley went and got my own supplies
Business response:
Richard, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
safe hotel The hotel is off the beaten path and was difficult to find in the dark. I have stayed in this area before and the hotels did not feel safe, however this one did. I had been on the road for seven days and they did not have a automatic door which made getting my luggage into lobby difficult.
Business response:
Scott, thank you for being our guest at Extended Stay America. We are pleased to know your stay with us was comfortable and you enjoyed your time with us. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Makes you feel like your at home
Business response:
Shatell, thank you for posting a review of your stay with us. We always want to provide our guests with a comfortable stay, and a review like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The room was clean but the tub was dirty looked like it was blood around it not sure.
Business response:
Donielle, thank you for being our guest. We are happy to know you had an overall pleasant stay with us. However, we are sorry for the cleanliness issue you encountered in the tub. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope the otherwise positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,980 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.