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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Well made reservations vía Expedía upon arrival staff didn’t have the room I requested available, luckily a room came free but room had a horrible stench, only one towel available that was clean other towels had hair on them… definitely wouldn’t stay there again!
Business response:
Dear Marcos, Thank you very much for posting a review of your stay. Our guests' comfort is always our top priority; therefore, we apologize for not properly servicing your room. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
The staff was nice. But the room could use some professional work. The room was patched up. And I seen 2 roaches in the room. Not enough towels the staff says people take them. But I just slept there at night. You probably wouldn't want to be in the room too much.
Business response:
Dear Guest, Thank you for being with us on your recent trip. It is glad to know you had a pleasant stay and were pleased with our warm reception. However, the cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. Also, we will instruct our front desk to make a note of the supplies in stock and keep it ready for the guest. We invite you back to exper... read more
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Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,980 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.