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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Found a bed bugs in the bed. Carpet was smelling bad and a big holes in the carpet. No amenities at all not even a bottle of water. I took a picture of the room condition. Towel was dirty and had black stain . No hot water. Waste of money. I booked 2 rooms checked in March 5th and checked out March 6th . Horrible experience. Want my money back I have spend almost $200 for 2 rooms .
Business response:
Dear Rohit, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will take the necessary steps to ensure the issues you described do not occur.Sincerely,Hotel Management
Staff was very friendly and helpful
Business response:
Dear Jordan, Thank you for taking the time to post your kind review about our hotel. We strive to exceed our guest's expectations in every aspect of their stay. Therefore, we are delighted that you enjoyed an excellent time with us. We will certainly share your generous comments with our associates to let them know our guest appreciates their efforts. It was a pleasure having you with us at Extended Stay America, and we hope to host you again soon.Sincerely,Hotel Management
CONVIENANT LOCATION
They have
Business response:
Dear Joseph, We are disappointed that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to delivering excellent service and accommodations.Sincerely,Hotel Management
The entire place place smelled of mold and mildew and our room had a leaky toilet. Will not be back.
Business response:
Dear Natasha, On behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management
They were not considerate of my needs. It was pretty good but wasnt able to get clean towels when needed, was told that there was a certain time to get towels and that they wasnt available at tbe time. It was aroun 6p and that was once getting to the property after work.
Business response:
Dear Shirley, It was a pleasure to read your fantastic review of Extended Stay America. We are so glad you enjoyed your stay; however, we regret that we missed meeting some of your expectations. Hence, your comments have been discussed with the concerned individuals to ensure we are consistent with our service delivery. We wish you all the best with your travels.Sincerely,Hotel Management
The staff was friendly but it would be nice for you guys to know that it's a $150 deposit before you we can even check in and get a room
Business response:
Dear HetherAnn, Thank you for taking the time to evaluate your stay. Your feedback is valuable and allows us to address areas that could have made your stay more enjoyable. We are sorry for not providing the outstanding service you should always expect from us; your comments will help us ensure a better future experience for every guest. We hope to welcome you again soon.Sincerely,Hotel Management
Where is my refund? The Hotel was booked up, I didnt have any where to stay and I could not get my money back. I am owed 80 dollars.
Business response:
Dear Bennie, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. Please allow us to evaluate the situation to see what went wrong; meanwhile, please feel free to reach out to us at the hotel for any further concerns regarding your charges. We are sorry for the inconvenience, and we hope you will consider returning for another visit.Sincerely,Hotel ... read more
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,980 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.