This profile has been claimed by the business owner or representative.
Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was amazing, very welcoming and nice. The property itself needs a major upgrade. We found stains everywhere and old socks from previous people that stayed.
Business response:
Thank you for staying at our hotel. Although you liked our staff, we are sorry for the cleanliness issue you experienced. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest's arrival. Your concerns regarding our property have been shared with the appropriate team to ensure a better experience going forward. We appreciate your constructive feedback and hope to have a future opportunity to restore your confidence in us. Sincerely, Ho... read more
I liked the location but I didnt know I had to be charged for my room to be cleaned.
Business response:
Laskhia, thank you for being our guest. We are pleased you liked our location, but we are sorry you were unaware of our housekeeping policy. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. We hope to have another opportunity of welcoming you back in the future for a better experience. Sincerely, Hotel Management
The Manager was very accommodating and took care of my elderly mother in Law. Night clerk needs more customers service training.
Business response:
Thank you for taking the time to share your comments online. It is a delight to know you were treated extremely well by our staff and their friendly service made for a memorable experience. On behalf of everyone at Extended Stay America, we appreciate you for recognizing our efforts and invite you for another visit. Sincerely, Hotel Management
I don’t like that there was no bathroom In the lobby I been on the road for hours I had check in the room then go to my room to use the bathroom
Business response:
Thank you for choosing to stay at Extended Stay America. We are that except for an issue you had a nice time with us. We appreciate your feedback and hope to see you again soon. Sincerely, Hotel Management
The whole room smelled like pissed. Garbage was by our door when we first arrived then they leave a note on the room door starting I will be fine if I didn’t take it to the trash
Business response:
Thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more diligent in their work so that our future guests never encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hote... read more
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,968 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.