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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hotel ever. Requested a late check in as flight was not landing until 11pm. Showed up at 11:30 and doors were locked. Nobody waited as promised. Called and they promised a manager would be back in 15 minutes to check me in. At 1 am after several more calls they finally said nobody would be showing up to let me in. Stranded outside for the night. They charged me anyway and it has taken 5 plus calls on hold for very long times to attempt to get a refund. Still haven’t seen it yet. The only thing they did timely was charg... read more
Business response:
Bart, it is disheartening to read your comments and regret the inconvenience you encountered. We are truly sorry for the frustrations you experienced upon arrival and that we were unable to accommodate you this time. We are very concerned and assure you to review this matter. Unfortunately, financial inquiries on reservations made through a third party website must be made through them, and we suggest you contact them directly. If you may need our assistance, then please feel free to reach us out. We hope to serve you on a f... read more
Hair and Smoke The property was not clean. The room was non smoking but it smelled like cigarettes. The room did not have a phone or remote for the television. From the cabinets to the bathroom there was remnants of hair. Hair on the walls and hair on the bathroom faucets. This was possibly the worst stay I have ever had and the description of the room was not accurate at all.
A little long in the tooth. I visited this hotel two years ago for business. I did not stay but saw many rooms. It was in disrepair back then. Not much has changed. The exterior of the building looks fine but interior finishes and fixtures need to be replaced. My room had missing paint and scratches on the furniture. The room looked clean but needs a refresh. Staff at the front counter was slow when checking in.
Business response:
Dennis, thank you for sharing your feedback with us. Although you had an overall satisfactory stay, we are sorry for your disappointment with the overall condition of our hotel. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. Your rating is appreciated, and we hope to provide you with a better stay in the future. Sincerely, Hotel Management
My stay was fair. It would've been great, but the lady at the front desk shouldn't be allowed to work anything customer service. She was very rude and disrespectful. If had recommended the conversation I know she would've been fired...
Business response:
Sonelius, thank you for sharing your feedback with us. Although you had an overall satisfactory stay, we apologize for the behavior of one of our front office associates. We will utilize your comments to enhance our guest service. Your rating is appreciated, and we hope to provide you with a better stay in the future. Sincerely, Hotel Management
I did not stay because your stupid app booked a hotel that was full.
Business response:
Thank you for taking the time to share you concerns. We are sorry for not being able to accommodate due to the third-party website. We regret the inconveience you had and hope to have an opportunity to serve you on your next visit our area. Sincerely, Hotel Management
When I arrived the room was dirty, no comforter on bed, dirty bed, sheets not changed, dirty towels on the floor, trash can full of trashy, no fresh soap. HORRIBLE EXPERIENCE. When speaking to staff they did nothing to accommodate or get the room cleaned!!!!!
Business response:
Thank you for being our guest. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize as this was not your experience with us. We will discuss this with our housekeeping team to be more diligent. We hope you will give us another opportunity to accommodate you. Sincerely, Hotel Management
No Room and yet No Refund The hotel was overbooked, so my room had been given away by the time I arrived. Now I am fighting to get my money back. Don't know why I would have to fight for a refund when it is evident that I never checked-in.
Business response:
Thank you for taking the time to share your feedback. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you again for being our guest, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management
I wouldn't book here again. I had a reservation. Upon arrival, they told me there weren't any rooms available. Hotels.com shows a 3pm to midnight check-in. We arrived at 6pm and the front desk person said they are first come first serve. She said we weren't there by 3pm. With a reservation? None the less, we had to look for a different hotel. On top of that, they charged me for rhe room. I had to call several times to get my a refund
Business response:
Abraham, thank you for your candid evaluation. we apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,980 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.