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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They had a leak in the hallway and bucket collecting water which was about to overflow!
Business response:
Robert, thank you for choosing to stay with us. Please accept our apologies for the maintenance issues you experienced during your stay. Your review has been shared with the maintenance team so we can understand what happened and correct our process to ensure a better experience. Thank you again, and we would appreciate another opportunity to provide you with a better experience on a future stay. Sincerely, Hotel Management
I didn't like that it's not a well lit area. Other than that... It's a great place to stay
Business response:
Thank you for being our guest and for taking the time to review your stay at Extended Stay America. We are happy you enjoyed your visit and hope to welcome you back soon for a much better experience. Sincerely, Hotel Management
Overall my time in the hotel was pleasant and comfortable. Only issue I have is the breakfast choices and the WiFi! I paid alot of money for the hotel I think the WiFi should have been included without any additional charges.
Business response:
Thank you for selecting Extended Stay America for your recent visit and for sharing your comments. We are glad you had a relaxing experience at our hotel. We also appreciate your constructive comments as it will help us to further improve our guests' experience. We hope to welcome you again soon. Sincerely, Hotel Management
I like the location, I wish we had a king size bed but they were all sold out.
Business response:
Thank you for being our guest at Extended Stay America and for the wonderful rating. We are glad to know you had a great time with us and that you enjoyed our location. We appreciate your feedback and look forward to seeing you again soon so that we can try our best to accommodate you with the room that best meets your need. Sincerely, Hotel Management
The whole room smelled like pissed. Garbage was by our door when we first arrived then they leave a note on the room door starting I will be fine if I didn’t take it to the trash
Business response:
Thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more diligent in their work so that our future guests never encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hote... read more
Not a happy camper when I arrived I had to go down to the front desk to ask for a different room because the piping underneath the sink in the kitchen was leaking when I got to the new room the following day I discovered that the pipes underneath the sink or leaking just like the first one maintenance came up to fix the pipes I also was disappointed that extended stay offered pots and pans for the hotel room and every time I ask for them I got the runaround I end up calling corporate office to settle the matter
Business response:
Alfred, thank you for choosing us. We offer our sincere apologies for the maintenance issues in your rooms and for the poor service you received from our associates. We consider your feedback important, and thus, it has been shared with the appropriate teams, and we will take the proper steps to prevent these problems from happening again. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,850 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.