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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Quiet location was a nice plus along with a great nightly rate
Business response:
Theresa, thank you for choosing Extended Stay America for your recent stay. We are so pleased that your experience was positive and that you found us to be a great value. We also appreciate your kind comments about our excellent location. We receive many positive comments about our location, so we are glad this contributed to making your stay a great one. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
The staff was amazing, very welcoming and nice. The property itself needs a major upgrade. We found stains everywhere and old socks from previous people that stayed.
Business response:
Thank you for staying at our hotel. Although you liked our staff, we are sorry for the cleanliness issue you experienced. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest's arrival. Your concerns regarding our property have been shared with the appropriate team to ensure a better experience going forward. We appreciate your constructive feedback and hope to have a future opportunity to restore your confidence in us. Sincerely, Ho... read more
I liked the location but I didnt know I had to be charged for my room to be cleaned.
Business response:
Laskhia, thank you for being our guest. We are pleased you liked our location, but we are sorry you were unaware of our housekeeping policy. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. We hope to have another opportunity of welcoming you back in the future for a better experience. Sincerely, Hotel Management
The Manager was very accommodating and took care of my elderly mother in Law. Night clerk needs more customers service training.
Business response:
Thank you for taking the time to share your comments online. It is a delight to know you were treated extremely well by our staff and their friendly service made for a memorable experience. On behalf of everyone at Extended Stay America, we appreciate you for recognizing our efforts and invite you for another visit. Sincerely, Hotel Management
I don’t like that there was no bathroom In the lobby I been on the road for hours I had check in the room then go to my room to use the bathroom
Business response:
Thank you for choosing to stay at Extended Stay America. We are that except for an issue you had a nice time with us. We appreciate your feedback and hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 4.3 star rating with 1,453 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.