Extended Stay America - Memphis - Airport

Business response:

We are glad you liked some aspects of our hotel and overall your stay was enjoyable. However, we are sorry if you were disappointed with anything. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Kimberly, thank you for choosing our hotel. We're glad to know overall you had a pleasant time with us, but we're sorry for the smoke smell you experienced in your room and for the inconvenience you had due to the roaches. Please know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We have also asked our pest control provider to service your room immediately. We hope you will give us another chance to impress you on... read more

Business response:

Madessia, thank you for your visit. We are glad to see that overall you had a good stay; however, we apologize for failing to meet some of your expectations. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your stay. We're glad overall you had a pleasant time with us, but we're sorry for the inconvenience you had due to our hotel policy. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. Hairdryers are also available and are complimentary at the front desk at any time. We would like to regain your trust and hope you will give us that opportunity in the future... read more

Business response:

Kaila, thank you for sharing your experience. We are sorry for the service issue you encountered from one of our associates and regret the inconvenience caused. Upon receiving this review, we've immediately approached the associate who serviced you and also the supervisor to get clarity and to ensure that situations such as yours are handled swiftly and appropriately. We appreciate you staying with us and for letting us know that we must constantly improve our service. Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience at Extended Stay America. We are glad to know you enjoyed our location and that you were impressed with our associates. We appreciate your feedback and look forward to your next stay. Sincerely, Hotel Management 

Business response:

Ashley, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Brooke, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management