Extended Stay America - Memphis - Airport

Business response:

All of us at Extended Stay America appreciate your excellent review. We are glad you had an enjoyable stay and would love to welcome you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us at Extended Stay America. We're glad to know you loved your well-appointed room and that you had a pleasant time with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. We hope you will give us a chance to provide you with the exceptional stay you deserve. Sincerely, Hotel Management 

Business response:

Joffrey, thank you for your feedback. We are sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience this caused and hope you will return for the perfect stay you deserve. Sincerely, Hotel Management 

Business response:

Sadeequah, thank you for choosing to stay with us at Extended Stay America. We're glad to know overall you had a pleasant time while you were here, but we're sorry for the inconvenience you had due to the maintenance issue in your room. We have asked the concerned team to fix the problem immediately. We hope this did not overshadow your otherwise positive experience, and we look forward to hosting you back soon. Sincerely, Hotel Management 

Business response:

Dear Gwenevere, Thank you for taking the time to give us your feedback regarding your recent stay. The conditions you describe in your guest room are unacceptable, and we should have done a better job of preparing your room prior to your arrival. We have addressed this with our staff, and we are confident this will not be repeated. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management 

Business response:

Dear Elanda, thank you for being our guest and for sharing your concerns with your review. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management