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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again I’ll start with the good, it’s shorter. Remote didn’t work but staff brought a replacement right away. Hotel was dirty, room had no utensils dishes cups etc. Bathroom trash was not emptied, shower head sprayed water on the ceiling, toilet seat loose to the point of falling off, halls had holes in them, hallways reeked of weed! Kitchen chair missing supports and wiggled, was afraid it would collapse.
Business response:
Dear Ron, Thank you for your feedback. We apologize for the numerous issues you encountered during your stay. Your experience does not reflect the standards we strive to uphold. Immediate action is being taken to address the cleanliness and maintenance issues mentioned, including thorough inspections and repairs. We regret any inconvenience caused and appreciate your patience. Your feedback is invaluable as we work to improve our services. We hope to have the opportunity to provide you with a much-improved experience on your... read more
Comfort In The service was terrible the room we were in the power socket quit working they wouldn’t do a discount but moved us to another room where the television was broken and not working.
Business response:
Dear Vanessia, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Room was not clean and sanitary
Business response:
Dear Tony, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,957 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.