Extended Stay America - Memphis - Airport

Business response:

Denita, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. We aim to exceed all our guests' expectations - especially the cleanliness of our facility - so we are sorry that this was not your experience. We will be more diligent following established protocol so we do not repeat what you experienced. Also, your review regarding the HVAC unit has been shared with our maintenance team to review and rectify it immediately. We hope you will consider giving us a chance in t... read more

Business response:

Thank you for choosing Extended Stay America and sharing your experience. We're so glad you enjoyed your suite offering apartment-style living with lots of room to relax, and many extras that make traveling easy. Thanks once more for the great review. Please come and see us again soon. Sincerely, Hotel Management 

Business response:

We are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for being our guest and for sharing your feedback. I apologize for the smell of smoke and the other concerns you mentioned in your review that you experienced on your stay. We work hard to provide a clean and comfortable environment, and I am sorry these concerns compromised your experience. We will follow up with our tea to ensure we are doing everything possible to prevent this from reoccurring. We appreciate your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Managem... read more

Business response:

James, thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for providing your feedback. We apologize for the rude behavior of one of our associate and that your stay was impacted by the on-going construction. Your feedback will help us deliver better service going ahead. We hope you’ll give us a chance to host you again in the future. Sincerely, Hotel Management 

Business response:

We are very sorry we failed to deliver the exceptional stay you deserved. We have no excuses to offer, but we extend our sincerest apology and want you to know that we are making adjustments and are working to deliver better stay going forward. We hope you will give us another chance, so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your stay. We apologize for the cleanliness and odor issues you encountered in your rooms. We have inspection procedures in place to make sure that this does not occur, so we regret that steps were missed in this case. We assure you that corrective action has already been taken by the housekeeping team to ensure that this doesn't happen again. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management