Extended Stay America - Memphis - Germantown

Yoly1379 

on Expedia

12 years ago

Worst hotel ever! Believe it! This was the worst experience we have ever. We got to the hotel early they said we had to wait until 3pm so we left came back after 3pm all of a sudden they say they don't have our room available all they have is smoking when we had specifically asked for non smoking. We payed for a room with double beds they didn't have one they gave us a room with 1 bed and a sofa bed. We were tired so we just took that, we get to the room and it hadn't been cleaned. My husband went to see the manager finally ... read more

Anonymous 

on Expedia

12 years ago

not good comfort for a hotel in THAT AREA No comp. breakfast No daily rm cleaning resturants in that same area was alot better First time in memphis and was disappointed with the hotel for it to be in that area. 

Kathy 

on Expedia

12 years ago

It was cheap The room smelled very musty and the bed was rock hard. 

SpaceATraveler 

on Expedia

12 years ago

Upon initial entrance it seemed great.... You may not want to read this.... Ratings of Good/Fair/Poor Location: Good Access to and Parking: Good Personnel: Good Checkin: Good Security: Good Room Overall: Poor, because of; No wash clothes.... Asked house keeping lady on 1st day after 1st night, she didn't have any on cart, she called desk to see if they could find one after they were dried. On 2nd day, checked at desk, none there, clerk said she would try to find one again. I was in room for some time after that and apparentl... read more

allen 

on Expedia

13 years ago

dump undergoing repairs. everything is old and rundown. $25 a night is rediculous for pets. No water for first 5-6 hours after check-in. 

MemJen 

on Expedia

13 years ago

It was a decent value It was a good value for the price, beds hurt my my back but overall not bad. 

Anonymous 

on Expedia

13 years ago

A true nightmare This hotel was creepy and unorganized. I checked in, which took almost 30 minutes because they were "closing" and didn't want to look up my reservation bec the computer was shut down. Once I got to my room, it looked ransacked. All the drawers and cabinets were all open, the deadbolt was dented, the bathroom had no towels, and the front office had their phones off line, so the operator rang a busy signal. Then, after already being uneasy, they attempted TWICE to rent my room out to other people. So at 1245am... read more

BowlingGreenRegular 

on Expedia

13 years ago

Overpriced, not a good value Too expensive, motel quality outside of the mini kitchen. 

Anonymous 

on Expedia

14 years ago

Terrible! I would not recommend this hotel to anyone! The bathroom was filthy with hair and blood on the toilet seat. Also, when leaving the building to get dinner, the woman working the front desk asked if I could pick her up a salad for dinner!!! WHAT?? I was appalled and found it completely inappropriate. I complained to the manager and hope they address it!