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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do It Yourself Hotel I researched many hotels in and around the Memphis area for my daughter and I to stay as we apartment hunted for her as she is soon-to-be a grad student at UofM. Germantown was a "safe" area and the hotel seemed nice, on the internet. I called down minute one, on my cell phone, as the phone was broke. A new phone was to come up to the room. Two days later, no phone. I was appalled that I had to take down my dirty towels to get clean towels! I was given kitchen plates and silverware to use, but nothing to... read more
Business response:
Thank you very much for staying with us and for taking the time to write a review. We want every guest who stays with us to have a positive experience, and based on your comments, we obviously did not succeed in our goals. Although your experience is not typical of the service we provide, we clearly have room to improve. We apologize for disappointing you and hope you will consider giving us the opportunity to make it up to you. Sincerely, General Manager
Business response:
Marlon, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, General Manager
Not good. Had bad smell. Paper thin towels . Overpriced ! Front desk staff great
Business response:
William, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Business response:
Kelvin, thank you for choosing our hotel. On behalf of our entire team, please accept our apologies for not living up to your expectations, or ours. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager
Bathroom shower not cleaned tv didn't work
Business response:
Rene, I apologize for the disappointing stay you had with us. We failed you in the most basic of ways by not providing a clean and comfortable room and for that we are very sorry. I have shared your feedback with my housekeeping and engineering team to take corrective actions immediately. I encourage you to try us again in the near future, as I am confident you will enjoy a better stay. Sincerely, General Manager
Double check The hotel is always clean and the staff is always friendly. Usually, my stay is always pleasant but this time not so true. My first stay at the hotel there were no face towels. My thoughts were it was an oversight. Well, on this visit, GUESS WHAT....Same issue, no face towels or remote. The staff was very helpful in assisting me with those items but who wants to constantly ask for things that should already be present. Maybe staff should take just a few minutes to make sure every room has what it needs before bo... read more
Never again Bathroom was not too dirty, kitchen was filthy, bed uncomfortable, breakfast was non existent. The one staff we saw our entire stay was nice.
I won't be back Arrived at the hotel at 7 pm to find out my room was not ready. We had to down size rooms because they only had one person working the desk and trying to clean rooms. The breakfast was not existent said continental breakfast in the description no such luck.
A Little Disappointed I'm a photographer. I need to upload pictures. WiFi was down for the 3 days I was there. I was on the phone with tech support that was overseas. Still didn't get it up. I had to use my hotspot.
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 3.4 star rating with 1,989 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.