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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had to call the front desk first night. Loud people in hall or rooms
Business response:
Patrick, we certainly apologize for the noise issues you experienced which led to a disappointing stay. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We are terribly sorry you had an uncomfortable night, and please give us another chance to serve you better in the future. Sincerely, General Manager
Don't stay here This hotel is poorly managed. There was not breakfast for two days, the staff was nice but largely incompetent. Plus, the low rate attracts families with noisy kids. The fire alarm went off two times, probably triggered by angry guests. I will not stay here again, even if it were free
Business response:
Thank you for your feedback. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, General Manager
Mess Room was very uncomfortable, dirty, towels the size of hand towels and commode sounded like a jet and ran all the time.
Business response:
We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards, and we are very sorry for dropping the ball during your stay. We definitely have processes in place to make sure that every room is cleaned according to the standards. We truly hope this unfortunate situation will not prevent you from staying with us again. We hope to see you in the future.
Horrible to say the least Be prepared to walk in to a room stinking and reeking of garbage !! We called the front desk and requested a change of room to which they obliged but now the new room has garbage cans filled with trash !! Tried calling them and no one bothered to show up. Shower curtains were missing, overall a totally run down place. Definitely would not recommend this place, even if given a free accomodation.
Business response:
Bhuj, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider giving us another opportunity so that we can make it up to you. Sincerely, General Manager
Do It Yourself Hotel I researched many hotels in and around the Memphis area for my daughter and I to stay as we apartment hunted for her as she is soon-to-be a grad student at UofM. Germantown was a "safe" area and the hotel seemed nice, on the internet. I called down minute one, on my cell phone, as the phone was broke. A new phone was to come up to the room. Two days later, no phone. I was appalled that I had to take down my dirty towels to get clean towels! I was given kitchen plates and silverware to use, but nothing to... read more
Business response:
Thank you very much for staying with us and for taking the time to write a review. We want every guest who stays with us to have a positive experience, and based on your comments, we obviously did not succeed in our goals. Although your experience is not typical of the service we provide, we clearly have room to improve. We apologize for disappointing you and hope you will consider giving us the opportunity to make it up to you. Sincerely, General Manager
Business response:
Marlon, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, General Manager
Not good. Had bad smell. Paper thin towels . Overpriced ! Front desk staff great
Business response:
William, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Business response:
Kelvin, thank you for choosing our hotel. On behalf of our entire team, please accept our apologies for not living up to your expectations, or ours. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager
Bathroom shower not cleaned tv didn't work
Business response:
Rene, I apologize for the disappointing stay you had with us. We failed you in the most basic of ways by not providing a clean and comfortable room and for that we are very sorry. I have shared your feedback with my housekeeping and engineering team to take corrective actions immediately. I encourage you to try us again in the near future, as I am confident you will enjoy a better stay. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 3.4 star rating with 1,946 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.