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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not so nice The hole place smelled like weed. There was garbage left under the bed. The refrigerator did not work. They advertise free breakfast but never had it.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Horrible Wasn’t Comfortable At All , The Employees There Was Rude & Also Made Me Uncomfortable!!!
Business response:
Thank you for choosing to stay with us on your trip. We're sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel Management
Margina More motel than hotel... It was mediocre. Decor needs updating.. Bed wasn't comfortable.
Business response:
Thank you for taking the time to review your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
Not happy My 1st impression was the hotel was in a nice location, seemed safe. Got into the room, there was a USED TOWEL on the nightstand! I figured housekeeping probably left it because it had dust on it. The overall cleanliness was fine. The next day I came back, the room wasnt cleaned. I WAS TOLD THEY DONT CLEAN THEM DAILY! So, they don't replenish, soap, towels, nothing! The Breakfast was non-existent, a Grab & Go. I will not be returning to this hotel.
Business response:
Thank you for your feedback. Although you liked our location, we are sorry for the issues you had while being here and regret the inconvenience it caused. Be assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. Please know, to respect the privacy of our long-term guests, our housekeeping service is conducted on a weekly basis. Towels and linens may be exchanged at the front desk anytime and complimentary. We hope you will consider giving us the opportunity to ma... read more
extended stay The shower curtain was coming out of the wall... The sheets were not clean, and there were NO amenities in the room!
Business response:
Kathy, we sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Dirty Dirty and people have been smoking in a non smoking hotel.not being keep up
Business response:
Thank you for being our guest and taking the time to post your review. We apologize for the inconvenience you experienced due to the smoke smell. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Your concern with regard to cleanliness is discussed with our housekeeping team to ensure they provide better service going forward. Thanks once more for your valuable feedback, and we hope you will give us a chance to redeem oursel... read more
Night away from home with hubby disaster. The appearance outside in the front was good. Went around back to park there were people standing out and trash and pillows on the walkway. Get into the room it was very very poorly cleaned. There was glitter, food, cigar papers, hair omg it was just disgusting. The bathroom was poorly cleaned. The place smelled old. The bed was comfy enough I️ was almost afraid to lay down but we were too tired to go anywhere else. The staff was friendly but the overall appearance of the hotel needs... read more
Business response:
Thank you for your feedback. It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Not happy getting charged an extra day Was ok except the air conditioner and they charged me an extra day. :(
Business response:
Thank you for being our guest and for taking time to lave feedback. We apologize for the mix-up with your reservation and the inconvenience this caused you. Our goal is to provide exceptional service to our guests, and we're sorry this was not your experience. Thank you for bringing this to our attention so that we can take the necessary actions to ensure this is properly addressed. If you are still in doubt, please feel free to contact our general manager directly to provide more information about your charges. We hope to h... read more
Business response:
I am very sorry we failed to deliver the exceptional stay you deserved. Everything we do is aimed at providing you with a better hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 3.4 star rating with 1,946 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.