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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was an ok stay Overall the stay was comfortable minus the housekeeping , we asked a housekeeper to have our room cleaned she never cleaned it that day and promised to do it the next day — that never happened. Very disappointing with a 3 night stay and no room clean in between. There was a weed stench in the hallway , idk if that’s the norm but it definitely through off our stay.
Business response:
Chelsi, we are glad you had a comfortable stay with us, and we appreciate your nice rating. However, we regret any inconvenience related to housekeeping. We will share your comments with the appropriate individuals to review this matter. In addition, we apologize for the concern you mentioned. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on this to ensure we are well poised to serve you better during your next stay. Thank you ... read more
Great place to stay
Business response:
Dianca, thank you for reviewing your stay at Extended Stay America. We are pleased to read how happy you were with our accommodations! Providing an exceptional stay to every guest is what we strive for every day. We hope to welcome you back soon for another enjoyable visit. sincerely, Hotel Management
Everyone was professional and everything was nice.
Business response:
Devon, it's so nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management
Awesome, clean, quiet stay.
There was mildew in the shower and it would have been nice if the front desk asked and told us that there was no dishes utensils in the room and we could get them from her
Business response:
Abi, thank you for choosing to stay with us. We hope your overall stay was pleasant with us. However, we are sorry for any housekeeping issues you encountered during your stay. We will ensure this does not repeat in the future. Kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite when asked. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. Thank you again for your feedback,... read more
The staff has really turned this place around in the past year or so! Thanks
Business response:
Robert, we are flattered by your generous review of your recent stay. It is very kind of you to recognize our devoted staff for their service. We look forward to having you as our guest again whenever your travels bring you back to Extended Stay America. Sincerely, Hotel Management
One night stay My hotel stay for one night good no complaints. My power was out due to the recent storm. I was glad they had availability until my lights came back on.
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 4.2 star rating with 1,229 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.