This profile has been claimed by the business owner or representative.
Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Guest, thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management
Business response:
Tierra, thank you for choosing to stay at Extended Stay America during your recent visit to our area. We are delighted to see you had an enjoyable time with us. We look forward to welcoming you back! Sincerely, Hotel Management
Wash clothes were not provided. The main entrance didn’t work at night, even with my key card. Also, there were stains on my carpet and down the hallways.
Business response:
Thank you for being our guest. We are sorry for the issues you had with your key card and also for the disappointment you had with the cleanliness. Your feedback has been shared with our maintenance as well as our housekeeping teams, and steps are being taken to ensure that this does not happen again. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, Hotel Management
Business response:
Lori, thank you for your rating. We are glad your overall visit was pleasant and hope to have a chance to make your next stay a much better one. Sincerely, Hotel Management
Great Room Room was clean, asked for cups, never got them. Nice and quiet. Glad I was away from the kids on the floor. I will be staying again. The manager was great, got me the room (King) and had housekeeping to do so, because at the time it was not available. I thoroughly enjoyed my stay.
Business response:
Kiesha, thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our hotel. We are also glad you liked your spotless, comfortable suite, and the service provided by one of our associates. Please know, the dishware for your room are available at the front desk, and you may collect them at any time. Thank you also for your feedback, and we look forward to your next visit. Sincerely, Hotel Management
Probably wouldn’t stay again The room was nice but there were dried rose pedals on the floor I'm guessing from previous night. The carpet looked as if it had not been vacuum. I wouldn't have dared to walk on the floor without shoes. Housekeeping was called several times but never came. The hotel smelled really bad like it had not been clean for days the water wasn't as clear but the pool was pretty nice and clean. The bathroom is not as nice as shown in picture. The tub was very low to the ground and looked to needed updated... read more
Business response:
Jazmon, thank you for your review. We apologize for the housekeeping issues you encountered in your room. It is also very unusual for our staff to be unresponsive to the needs of a guest when made aware of an issue. We have shared your feedback with the housekeeping team so that we can provide a much better experience for our guests going forward. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
I loved the Cleanliness,quiet rooms and very comfortable beds..Grocery store and restaurants were conveniently close by
Business response:
Thank you for reviewing your stay at Extended Stay America. We are delighted to know how much you loved our rooms and our proximity to grocery stores and restaurants. We appreciate your business and hope you will be back to see us on your next visit to our area. Sincerely, Hotel Management
Bed was nasty
Business response:
Donnisha, thank you for being our guest. We are sorry for the cleanliness issue you experienced and regret the inconvenience it caused. Your concerns will be shared with our housekeeping team to ensure a better experience going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 4.2 star rating with 1,180 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.