Extended Stay America - Memphis - Germantown

Business response:

Thank you for staying at our hotel. We hate losing our loyal guests, so we are very sorry for the unpleasant experience you had this time. Your comments with regard to the cleanliness issue have been shared with the housekeeping team to be more diligent going forward. Please know, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. Thank you for being loyal to our brand, and we hope you will give us an... read more

Business response:

Thank you for taking the time to review your stay at Extended Stay America. We regret the inconvenience caused initially with the television, but we are glad to know our front desk associate resolved it to your satisfaction. Thank you for appreciating our staff. It was a pleasure having you, and we look forward to your next visit! Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to know we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management 

Business response:

Somany, thank you so much for the perfect rating of Extended Stay America. It is great to know everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management 

Business response:

Malik, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

Eddie, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your kind comments and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Terri, thank you for the perfect rating! We are thrilled to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Jahleel, thank you for taking the time to review your stay with us at Extended Stay America. Crystal and Theresa is a valued member of our team, so it is no surprise they took such great care of you. That is what we like to see! Please be assured that we will pass along your comments to them. We appreciate your review and look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We do regret your disappointment regarding breakfast and truly appreciate your understanding at this time. Thank you for choosing Extended Stay America. We hope to welcome you again soon! Sincerely, Hotel Management