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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great Room Room was clean, asked for cups, never got them. Nice and quiet. Glad I was away from the kids on the floor. I will be staying again. The manager was great, got me the room (King) and had housekeeping to do so, because at the time it was not available. I thoroughly enjoyed my stay.
Business response:
Kiesha, thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our hotel. We are also glad you liked your spotless, comfortable suite, and the service provided by one of our associates. Please know, the dishware for your room are available at the front desk, and you may collect them at any time. Thank you also for your feedback, and we look forward to your next visit. Sincerely, Hotel Management
Probably wouldn’t stay again The room was nice but there were dried rose pedals on the floor I'm guessing from previous night. The carpet looked as if it had not been vacuum. I wouldn't have dared to walk on the floor without shoes. Housekeeping was called several times but never came. The hotel smelled really bad like it had not been clean for days the water wasn't as clear but the pool was pretty nice and clean. The bathroom is not as nice as shown in picture. The tub was very low to the ground and looked to needed updated... read more
Business response:
Jazmon, thank you for your review. We apologize for the housekeeping issues you encountered in your room. It is also very unusual for our staff to be unresponsive to the needs of a guest when made aware of an issue. We have shared your feedback with the housekeeping team so that we can provide a much better experience for our guests going forward. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
I loved the Cleanliness,quiet rooms and very comfortable beds..Grocery store and restaurants were conveniently close by
Business response:
Thank you for reviewing your stay at Extended Stay America. We are delighted to know how much you loved our rooms and our proximity to grocery stores and restaurants. We appreciate your business and hope you will be back to see us on your next visit to our area. Sincerely, Hotel Management
Bed was nasty
Business response:
Donnisha, thank you for being our guest. We are sorry for the cleanliness issue you experienced and regret the inconvenience it caused. Your concerns will be shared with our housekeeping team to ensure a better experience going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management
Get what you pay for Musty room, large stains on carpet, kitchenette not stocked at all, outdated. pans scratched and poor quality when I did have supplies made available. You get what you pay for
It felt homey to me. My niece and nephew visited me there and it felt cozy
Business response:
Thank you for staying with us and making Extended Stay America your home away from home. We are happy you enjoyed your comfortable stay at our hotel. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Good place to stay I will stay hear again very friendly staff
Business response:
Chell, thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our hotel. We are also glad you loved our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you also for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management
It was okay I love that it was buy everything
Business response:
Bryanna, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 4.3 star rating with 1,253 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.