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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Try to get little gym equipment please.basics equipment for gym
Business response:
Thank you so much for the gracious rating regarding your stay at Extended Stay America. We value your feedback and hope you are already planning another trip our way. Sincerely, Hotel Management
The front desk was friendly and helped where they could. BUT the unit which was rented to us was overdue for a total rehab. There were no amenities such as paper towels, Kleenex or even cups/coffee maker/utensils. The staff let us know they had it deep cleaned but the previous people damaged it and it was waiting to rehab.
Business response:
Sandi, thank you for choosing Extended Stay America. We are sorry for the disappointment you had with the overall condition of your room and regret any inconvenience it caused. On a positive note, we are glad to know you liked our courteous associates. Kindly note, in-room amenities such as toiletries, kitchenware, etc are available and complimentary at the front desk. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management
I called the hotel to advise I was in town for a family funeral, and asked if I could check in a little later than 3pm. When I arrived, Michael remembered the phone call, and extended condolences, to me. He was very polite, and professional. The lobby was very clean, and my room was very clean. While it was a sad time, my visit to Extended Stay Memphis/Germantown, was awesome. I hope that you will forward this to the hotel management.
Business response:
Our condolences to you and your family. We are happy you loved our clean accommodations and the service provided by our associate, Michael. We will pass on your comments to him. Thank you for being our guest, and we look forward to welcoming you back whenever your travels bring you to the city. Sincerely, Hotel Management
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Business response:
Thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know you had a great stay and that we met all your expectations. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Poor quality wi-fi and tv wasn’t working good. It was fixed on next day.
Business response:
Silvio, thank you for being our guest. We are sorry for the difficulties you faced with the television and apologize for the connectivity issues as we know how frustrating this can be. However, we are glad to read that our staff was able to resolve this issue to your utmost satisfaction. Thank you also for your feedback, and we hope that you will consider returning to our hotel on your next visit to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 4.2 star rating with 1,180 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.