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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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Business response:
Thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know you had a great stay and that we met all your expectations. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Poor quality wi-fi and tv wasn’t working good. It was fixed on next day.
Business response:
Silvio, thank you for being our guest. We are sorry for the difficulties you faced with the television and apologize for the connectivity issues as we know how frustrating this can be. However, we are glad to read that our staff was able to resolve this issue to your utmost satisfaction. Thank you also for your feedback, and we hope that you will consider returning to our hotel on your next visit to the area. Sincerely, Hotel Management
It is an extended stay, but they have no kitchenware! The lady on the reception told me the management removed it 2 years ago :). However, she managed to get me a couple of coffee mugs and a pot to boil some water.
Business response:
Thank you for reviewing your stay at Extended Stay America. We are pleased to know our front desk associate took care of you so well. We appreciate your great feedback and hope to have you as our guest again soon. Sincerely, Hotel Management
There was not much of a complimentary breakfast as advertised. It was basically grits or granola bars. Also, checking in took 30 minutes to complete. There was only one person at the front desk working.
Business response:
Ryan, thank you for choosing our hotel. We are sorry you did not have a positive check-in experience and regret the inconvenience caused. Also, we apologize for not meeting your expectations with our breakfast. Your comments will be shared with our Brand Leaders to assist them when determining new breakfast choices. We hope you will visit us again in the future for a much better stay. Sincerely, Hotel Management
Clean property but bed needs a serious upgrade, very uncomfortable.
Business response:
Thank you for being our guest. We are pleased you liked the cleanliness of our property, but we are sorry we missed meeting some of your expectations. We value your feedback and hope to see you again in the future. Sincerely, Hotel Management
Could have been better Problem with a/c and no working phone in room. Reported to front desk x 2. Never resolved. No management or maintenance follow up Never resolved.
Business response:
Randy, thank you for your review. We are sorry for the issues in your suite and that it was not resolved to your satisfaction. Your feedback will be shared with our maintenance team for review and action. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 4.2 star rating with 1,229 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.