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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It is an extended stay, but they have no kitchenware! The lady on the reception told me the management removed it 2 years ago :). However, she managed to get me a couple of coffee mugs and a pot to boil some water.
Business response:
Thank you for reviewing your stay at Extended Stay America. We are pleased to know our front desk associate took care of you so well. We appreciate your great feedback and hope to have you as our guest again soon. Sincerely, Hotel Management
There was not much of a complimentary breakfast as advertised. It was basically grits or granola bars. Also, checking in took 30 minutes to complete. There was only one person at the front desk working.
Business response:
Ryan, thank you for choosing our hotel. We are sorry you did not have a positive check-in experience and regret the inconvenience caused. Also, we apologize for not meeting your expectations with our breakfast. Your comments will be shared with our Brand Leaders to assist them when determining new breakfast choices. We hope you will visit us again in the future for a much better stay. Sincerely, Hotel Management
Clean property but bed needs a serious upgrade, very uncomfortable.
Business response:
Thank you for being our guest. We are pleased you liked the cleanliness of our property, but we are sorry we missed meeting some of your expectations. We value your feedback and hope to see you again in the future. Sincerely, Hotel Management
Could have been better Problem with a/c and no working phone in room. Reported to front desk x 2. Never resolved. No management or maintenance follow up Never resolved.
Business response:
Randy, thank you for your review. We are sorry for the issues in your suite and that it was not resolved to your satisfaction. Your feedback will be shared with our maintenance team for review and action. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Just Under The hallway had an awful smoke smell. The others in our party that had booked a different way ended up moving hotels due to over bookings, understaffed under trained. It could have been better with just a bit more care to detail.
Business response:
Jennifer, thank you for your valuable feedback about your stay. We are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We are sorry our hotel was overbooked, and we were unable to accommodate others of your party. We offer no excuses for this, and we apologize for the inconvenience they caused. We hope you all will afford us an opportunity to redeem ourselves ... read more
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 4.2 star rating with 1,180 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.