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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean property but bed needs a serious upgrade, very uncomfortable.
Business response:
Thank you for being our guest. We are pleased you liked the cleanliness of our property, but we are sorry we missed meeting some of your expectations. We value your feedback and hope to see you again in the future. Sincerely, Hotel Management
Could have been better Problem with a/c and no working phone in room. Reported to front desk x 2. Never resolved. No management or maintenance follow up Never resolved.
Business response:
Randy, thank you for your review. We are sorry for the issues in your suite and that it was not resolved to your satisfaction. Your feedback will be shared with our maintenance team for review and action. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Just Under The hallway had an awful smoke smell. The others in our party that had booked a different way ended up moving hotels due to over bookings, understaffed under trained. It could have been better with just a bit more care to detail.
Business response:
Jennifer, thank you for your valuable feedback about your stay. We are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We are sorry our hotel was overbooked, and we were unable to accommodate others of your party. We offer no excuses for this, and we apologize for the inconvenience they caused. We hope you all will afford us an opportunity to redeem ourselves ... read more
The plumbing was bad..The bathroom sink and showers didn't drain..Decent for the price and area
Business response:
Fatima, thank you for your review. We are glad you liked our convenient location and found us to be a great value. However, we are sorry for the maintenance issue you encountered in the bathroom of your suite. Your concerns will be shared with the appropriate team to fix it immediately. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Will come back. Good experience 👍
Business response:
Ronnie, we are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
CLEAN SAFE PLACE TO STAY GOOD CHOICE IF YOU JUST WANT A CLEAN SAFE PLACE TO SLEEP. ROOM WAS SMALL BUT CLEAN. WE DIDN'T EXPECT A SPACIOUS SUITE. WOULD STAY AGAIN IF IN THE AREA.
Business response:
Nancy, thank you for the wonderful feedback of Extended Stay America. We are delighted to know you had a great stay and that you were impressed with our well-kept property. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 4.3 star rating with 1,253 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.