This profile has been claimed by the business owner or representative.
Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great staff and safe location for business .......many shops near by.
Business response:
Thank you for staying with us and leaving a review of your experience. It is a pleasure to know you liked not only our courteous associates but also our convenient location, which made your stay worthwhile. On behalf of everyone at Extended Stay America, we invite you for another visit. Sincerely, Hotel Management
Everything was fine no complaints the outside had trash in the parking lot other than that it was ok
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. Thank you once again, and we hope to welcome you back soon. Sincerely, Hotel Management
The room gave off a weird feeling. The bathroom tub was nasty. We wore shower shoes though. But the staff was amazing!!!... very warming and inviting!!
Business response:
Thank you for sharing your detailed evaluation regarding your stay. We are glad you were impressed with the service you received from our guest team and that you had an overall satisfactory stay. However, we apologize for the inconvenience you had in your room. Your feedback is shared with our housekeeping team for review and action. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
The front staff member was very personable. I made a mistake with my reservation check out date, and all my things were left in order in which I left them. The same staff member helped me "check-in" again for the extra night's stay without any hassle. We had enough towels. Did not require dishes or pots/pans. This is my second stay here. For the cost, it is fine.
Business response:
Thank you for returning to Extended Stay America. We are delighted to know one of our associates help you with extending your stay and resolve the issue you had to your satisfaction and that you were pleased with our affordable rates. It is a pleasure to welcome you back, and we hope to see you again very soon. Sincerely, Hotel Management
Stay was great, front desk staff was helpful and friendly.
Business response:
Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We look forward to sharing your kind comments with the front desk associates. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
Not pleased When I arrived I had to wait over an hour to check in because of some type of technical difficulty with the person in front of me's transfer from a different Extended Stay. Afterwards I had to wait another 25 minutes for them to prepare my room. I had booked my room several hours before I showed up so there should not have been any reason my room would not be ready. Upon entering my room I tried turning the TV on via remote and the TV itself and it would not turn on. I had to call the front desk twice to get some... read more
Business response:
Douglas, thank you for reviewing your stay. We are sorry your room was not ready upon arrival and regret the wait time issue it cause We apologize for the maintenance issue you experienced with the television and that this was not handled correctly by our staff. Your concerns have been shared with the appropriate team to fix it immediately. Thank you for your feedback, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hotel Managem... read more
Good, freindly, and highly recommently. And would stay there again anytime.
Business response:
Thank you for staying at the Extended Stay America and for writing about your wonderful experience. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received. Thank you once more for recommending us, and we look forward to your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 4.2 star rating with 1,180 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.