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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I thought the hotel will be very clean and more comfortable like home though it was not because of the smell and cleaning of rooms.
Business response:
Hamdan, thank you for sharing your feedback. Although you liked certain aspects of our hotel, we apologize for the odor and cleanliness issues you encountered in your rooms. We are very concerned about your experience and have brought this to the attention of our housekeeping department. We assure you that remedial steps are underway so such issues don’t happen again. Please consider giving us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Location was great close to stores and the highway. Very clean and the staff was very friendly. No ice machines and the cable was not working well. Was told by the staff that they had just changed cable providers and it would be next a few days before it was fixed. I would recommend this location to others.
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Nice location. Helpful staff. Fairly clean. Good mattress. Would have liked the availability of a coffee machine in the room.
Business response:
Vicky, thank you for being our guest at Extended Stay America. We’re glad to know our location was ideal for you and that the service provided by our staff met all your expectations. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management
Good place for the price.
Business response:
Thanks for the review of Extended Stay America. We are pleased to know you liked our well-maintained property and that we were able to meet your expectations at a great price. Thanks once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Business response:
Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Have Mantanice check every air conditioner Only problem the air condition didn't work in the room
Business response:
Patrion, thank you for sharing your experience. Please accept our apologies for the air conditioner not working properly and for the inconvenience this may have caused. Unfortunately, maintenance issues do arise from time to time, but once identified, we work as quickly as possible to get everything fully operational. We appreciate your feedback and hope you will choose to stay with us again. Sincerely, Hotel Management
This location made my stay enjoyable, pleasant and quiet. The staff was amazing answered all of my questions and cleanliness of the hotel.
Business response:
Dear Tanisha, thank you for choosing to stay at Extended Stay America. We are delighted to hear you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back. Sincerely, Hotel Management
Every member of the staff was welcoming and upbeat. Check in and check out was pleasant and efficient. We asked for extra pillows and they were produced immediately with a smile. Marlon was kind and professional. i'd like the rooms to be cleaner with more attention to detail.
Business response:
Dear Robbie, thank you for your feedback, and we are so pleased you enjoyed staying with us at Extended Stay America. It's so nice to know you found our hotel comfortable and you felt at home. It was also a pleasure to read about the service you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. Please come back to stay with us the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 4.3 star rating with 1,254 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.