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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
My Pleasant stay The stay was perfectly fine peaceful and I enjoyed my privacy
Business response:
Delois, thank you for the glowing review of Extended Stay America. We're so happy to know you enjoyed your time with us and that you had a restful stay.We appreciate your business and hope to see you again on your next visit toMemphis. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Would definitely stay again Nice hotel, clean, friendly staff. Enjoyed our stay.
Business response:
KELLY, it was a pleasure having you as our guest at Extended Stay America. It's great to know you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to serving you again in the future. Sincerely, Hotel Management
Good stay Nice location and good place to stay.
Business response:
Paul, thanks for choosing Extended Stay America on your visit to our city. We are delighted to know you had a great time with us and that our convenient location was the highlight of your entire stay. Thank you once more for your comments, and we look forward to serving you on a future date. Sincerely, Hotel Management
Great location, pleasant staff. Grab and go could be a bit more appealing. Also, coffee should be out and available most of the day....not stop at 10am.
Business response:
Christopher, thank you for being our guest at Extended Stay America. We're glad to know our location was convenientfor you and that the service provided by our staff met all your expectation. However, we're sorry for not meeting your expectations with our grab-and-go breakfast.We will share your feedback with our Brand Leaders regarding so they have the knowledge of our guests’ desires while implementing the future breakfast offerings. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management
Business response:
Many thanks for posting your gracious rating about Extended Stay America. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was great to have you here, and we hope to see you again soon. Sincerely, Hotel Management
Room that was initially given was not prepared for stay. Mattresses were leaning up against wall. We almost fell over bed rails trying to get to phone to call front desk.
Business response:
Fila, thank you for your review. We're sorry for the service issue you encountered at the time of check-in with your room. Please be assured that we have discussed your feedback with our housekeeping team, and we're working with them to be more diligent with our efforts moving forward.We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Memphis has shiny fire trucks The young lady at the desk was very outgoing and friendly. She was very efficient. The room she sent us to smelled of tobacco use, so she found another room and checked it before sending us there. A number of other guests on that floor were pretty loud and the exterior doors could be heard when they slammed shut.
Business response:
Thank you for being our guest. We are happy to know you were impressed by the service provided by our attentive associate. However, we are sorry your stay was disturbed due to the noise made by other guests. We wish we had the opportunity to resolve this while you were here, as we would have done our best to make your visit a comfortable one. We hope the positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 3.4 star rating with 1,947 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.