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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
good value very comfortable and it looked like the rooms had been recently renovated
Business response:
Thank you for your review of Extended Stay America. It is nice to read you liked your well-appointed room and the value we offer. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
Business response:
Amanda, thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Wonderful improvements!! I stayed this hotel a couple of times two years ago and it has improved so much! The rooms are much nicer and the staff is so friendly. I would say the only down side is the “grab and go” breakfast. It would be nice to have an actual continental beeakfast. Other than that, I thoroughly enjoyed my stay!
Business response:
Thank you for being our guest at Extended Stay America once again. We are glad you liked your room as well as our courteous staff. However, we are sorry we fell short of your expectations when it came to our grab-and-go offerings. We will make note of your feedback as we plan any changes to it. We hope to have the opportunity to welcome you back soon. Sincerely, Hotel Management
Right price and convenient location Staff was very friendly. Room was comfortable. Building is a little old, but that didn't bother me. The price is right!
Business response:
Connie, thanks for the wonderful feedback. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. It was a pleasure having you here, and we look forward to hosting you again soon. Sincerely, Hotel Management
It was good
Business response:
Dorothy, thank you for being our guest. We are pleased you overall enjoyed your stay and hope to have another opportunity to welcoming you back for a much better experience. Sincerely, Hotel Management
Pet cleaning overcharge. Stay was excellent. Only complaint is that they charge a daily cleaning fee for pets, to cover the extra costs of materials and labor to sanitize pet rooms. However, they only clean once per week. There should only be a charge for the times they clean.
Business response:
Judy, thank you for staying at Extended Stay America. We are glad you had a pleasant visit, but we are sorry for your disappointment with regard to the pet-fee and our housekeeping policy. We will remind our front desk to communicate this more clearly going forward. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Brittany, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Review The first room they gave me on the second floor smelled like smoke along with the whole second floor. The second room they gave along with the whole third floor smelled like that cover up scent that smells awful. They have no ice machines and there is no ice in their room freezers. There is no front desk attendant after 11pm. I wouldn't stay here or any of their places again. I stayed at one a long time ago in St. Peters and I wasn't impressed then either.
Business response:
Thank you for taking the time for reviewing your stay with us. We are happy you had an overall nice experience an that you liked the value we offer. However, we are sorry for the cleanliness issues you had while here. Your feedback has been shared with the housekeeping team so that they can be more diligent about their work. We hope to have the pleasure of hosting you back soon. Sincerely, Hotel Management
Will be returning Love it cool manager good food in the area
Business response:
Demetrius, thank you for staying at Extended Stay America. We are delighted to read you had a great time with us and that you loved our courteous service. Thanks for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 4.2 star rating with 1,181 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.