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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We found trash under the bed, and the room and the bedding had an odor that was none too fresh. I know it was the middle of Memphis summer, but the A/C was struggling and we were on the warm side of comfortable during our stay. Television stations were limited, too.
Business response:
Thank you for your feedback. We are sorry your room was not in a spotless condition when you arrived and for the maintenance issue you had in your room. Your comments will be discussed with our concerned teams to improve our future guests’ experiences. We hope you will give us another chance to impress you on your next trip through this area. Sincerely, Hotel Management
Nice and roomy, just what we needed. Only downside is "Continental Breakfast" refers to oatmeal or grits in a package, and coffee.
Business response:
Deb, thank you for the nice review of the Extended Stay America. We are delighted to know you had a good stay and that you enjoyed your spacious accommodation. However, we are sorry our grab-and-go breakfast was not up to your expectations. Your comments will be shared with our Brand Leaders to improve our future guests’ experiences. We hope the positive aspects of our hotel will bring you back to us. Sincerely, Hotel Management
I just like that all of their locations are consistent and welcoming
Business response:
Nikia, thank you for loyal to Extended Stay America. We take great pride in providing our guests with a comfortable stay and review like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Michael, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Nice but too long to wait I hesitate to give the high ratings I have given. This was a decent hotel, and I particularly appreciated that wonderful service from the young man I encountered at the end of my stay; however, the experience at the beginning started me off on the wrong foot, so to speak. I stood and waited at least 20 minutes for someone to come to the front desk to check me in. This was during regular hours, not in the middle of the night. When she finally came to the desk, she claimed there had been a guest emerg... read more
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Business response:
Dominique, thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management
Great location near many restaurants and shopping.
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you loved our convenient location close to many beautiful places and that you had a nice stay here. It was a pleasure having you, and we look forward to your next visit. Sincerely, Hotel Management
Disappointed this trip This is where we typically stay and usually love it. However, the last 2 times we have stayed there have been disappointing. We left for a concert and returned to a lobby that reeked of weed; so much so, that you could smell it in our room that was on the first floor, down another hallway. I have no problem with people doing whatever it is they do, but I don’t want to have to smell it. Also, our entire floor was sticky. I’m sad to see this place going downhill. It’s the perfect location for us and we’r... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 3.4 star rating with 1,899 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.