Extended Stay America - Memphis - Germantown

Business response:

Gloria, thank you for the fantastic review of Extended Stay America. We're thrilled to know you loved the service provided by our superb staff and that you were impressed with our affordable rates. We appreciate your business and hope you will stay with us again on your next trip to Memphis. Sincerely, Hotel Management 

Business response:

Stacey, thank you for being our guest. We're glad to know you were pleased with the service provided by our staff and that our location was convenient for you. However, we apologize for the difficulties you encountered while you were here. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope you will consider giving us a second chance the next time you are in Memphis. Sincerely, Hotel Management 

Business response:

Patrick, we are happy you were pleased with most of our services, but I am sorry your stay was not quite perfect. We encourage you to try us again on your next trip when in the area. I am confident you will have a better experience. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Delois, thank you for the glowing review of Extended Stay America. We're so happy to know you enjoyed your time with us and that you had a restful stay.We appreciate your business and hope to see you again on your next visit toMemphis. ​​​​​​​Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

KELLY, it was a pleasure having you as our guest at Extended Stay America. It's great to know you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to serving you again in the future. Sincerely, Hotel Management 

Business response:

Paul, thanks for choosing Extended Stay America on your visit to our city. We are delighted to know you had a great time with us and that our convenient location was the highlight of your entire stay. Thank you once more for your comments, and we look forward to serving you on a future date. Sincerely, Hotel Management 

Business response:

Christopher, thank you for being our guest at Extended Stay America. We're glad to know our location was convenientfor you and that the service provided by our staff met all your expectation. However, we're sorry for not meeting your expectations with our grab-and-go breakfast.We will share your feedback with our Brand Leaders regarding so they have the knowledge of our guests’ desires while implementing the future breakfast offerings. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management