Extended Stay America - Memphis - Germantown

Business response:

Judith, thank you for staying at Extended Stay America and for writing about your wonderful experience. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received. It was a pleasure hosting you, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

We are sorry for the difficulties you encountered in your bathroom and for the inconvenience this caused. We have taken these issues up with our maintenance team and we are grateful for the feedback. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Malcolm, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We apologize for the discourteous behavior our front desk associate and for the cleanliness issues you encountered in your room. Please be assured that we have discussed your feedback with the appropriate teams, and we're taking immediate actions to make sure future guests do not encounter the same problems. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we are sorry for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management