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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pretty Good I was concerned room would be a dump but it was clean. The big problem was due to the kitchens, someone burned something and opened their door which set off the entire 3 story hotel smoke alarm at 2 am Friday night. It took atleast 15 minutes to get it turned off so that a person could think - TOTALLY ear piercing. Of course outside, it was pretty cold if you went in ur pajamas. The desk clerk only put 1 day on my room key instead of 2 so that was inconvenient.
Business response:
David, thank you for staying at Extended Stay America. We are glad you had a pleasant time with us and that you liked your well-appointed room. That being said, we are sorry for the inconvenience you had due to the fire alarm. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
Over night stay I wouldn't stay on a extended visit. For one night it was just ok. Front desk don't open till 7am, no coffee in the rooms and the air freshener smelled like a cheap knock off of Ax body spray.
Business response:
Thank you for choosing us for your overnight stay. Although you had a pleasant time with us, we are sorry for not meeting some of your expectations and regret the inconvenience it caused. We value your feedback as it will help us improve moving forward. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management
Nice place if you’re looking to stay awhile, the kitchenette is nice to have.
Business response:
Mike, we appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to read you enjoyed your comfortable suite and fully equipped kitchen. Thanks for all of your great feedback. We look forward to your next stay! Sincerely, Hotel Management
One Night in Memphis Interesting experience. Not the nicest hotel. Staff was perfectly fine. Crowd seemed a bit rough even though the area around is pretty nice.
Business response:
Joshua, thank you for choosing us for your overnight stay. We are glad you had a pleasant time with us and that you liked our courteous service. That being said, we are sorry if any inconvenience was caused while you were here. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Mackenzie, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Not cleaned and No service I had to ask them to clean the room. I stayed there for 3 days and not once did they clean. I asked them for service again and for new towels and they did not attend to that either. Worst part is that my son found someone else's dirty underwear by the bed. No apology from the front desk. All she said was that she had no words.
Business response:
Thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry for the cleanliness issue you experienced in your room. We have shared your feedback with our housekeeping team to ensure this does not happen again. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. Toiletries are available and complimentary at the front desk at any time. We will remind our front desk to ... read more
Good value for it's location. The place is showing a little wear and aging, but overall I think it was not a bad place. The price is right for the location and . The staff were awesome and even called me in my room to make sure the room was satisfactory. I would definitely stay there again.
Business response:
Jeff, thank you for staying at Extended Stay America. We are glad to read you liked our affordable rates and convenient location. We value your feedback as it will help us improve moving forward. Thanks for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Sanctuary I moved to Memphis and have stayed here prior to moving into my townhome. When my water heater broke The landlord offered to put me up in a hotel. I chose this one because of my positive experience. The staff is great. The hotel does over book which is problematic.
Business response:
Harold, thank you for being our guest. We are delighted to know you liked our offerings and had a great stay with us. Thanks once more for sharing your feedback, and we look forward to serving you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
We are so glad you enjoyed your time at Extended Stay America. We couldn't be happier that we were able to impress you with our service and facilities. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 4.2 star rating with 1,231 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.