Extended Stay America - Memphis - Germantown

Business response:

Kimberly, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Thanks for sharing your awesome review regarding your visit to Extended Stay America. We are proud to know our staff's courteous service made your stay a memorable one and that our ideal location was just perfect for all of your needs. It was a pleasure having you with us, and we look forward to hosting you again soon! Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are pleased to know you had a pleasant visit. However, we are sorry you found the bed in your room to be uncomfortable. We have shared your concern with our team in an effort to improve our service as well as facilities moving forward. It was a pleasure having you here, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

David, thanks for the review regarding your stay at Extended Stay America. We are glad to know you liked your well-maintained room and had a pleasant stay with us. However, we are sorry for any inconvenience caused to you. On behalf of everyone here, we invite you to stay with us again. Sincerely, Hotel Management 

Business response:

Thank you for the four-star rating. We are thrilled to see you loved everything we offer and that you had a wonderful stay. All of us at Extended Stay America look forward to your next visit when in the area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are delighted to know our attentive associates left you with a good impression of our hotel and that you also found us to be of a good value in the area. Thanks again for allowing us to be of service, and we look forward to seeing you back soon! Sincerely, Hotel Management 

Business response:

Steven, thanks for taking the time to share your experience at Extended Stay America. We are delighted to know you liked your well-maintained room and that you were highly impressed with the quality of our service. On behalf of everyone here at Extended Stay America, we thank you for recognizing our efforts and invite you to stay again on a future date. Sincerely, Hotel Management