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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed this trip This is where we typically stay and usually love it. However, the last 2 times we have stayed there have been disappointing. We left for a concert and returned to a lobby that reeked of weed; so much so, that you could smell it in our room that was on the first floor, down another hallway. I have no problem with people doing whatever it is they do, but I don’t want to have to smell it. Also, our entire floor was sticky. I’m sad to see this place going downhill. It’s the perfect location for us and we’r... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Kimberly, thanks so much for the five-star review of Extended Stay America. We are so pleased to know you loved everything about our hotel and that you had a great stay. It was a pleasure having you here, and we look forward to your next visit when in the area. Sincerely, Hotel Management
Overall 4 stars The room was very clean location was great with shopping store in walking distance. I was expecting a coffee pot in the room For those who do not get up early to go down for breakfast.
Business response:
Dedria, thank you for the wonderful feedback! We are glad you were benefited with our convenient location and that you had a great stay at Extended Stay America and appreciate you being our guest. The next time your travels bring you to the area, we would welcome the opportunity to show you our exceptional service again. Sincerely, Hotel Management
Business response:
Lyndsay, thank you for staying at Extended Stay America. It is a pleasure knowing you were satisfied with everything we offer and that you had an enjoyable stay. We look forward to serving you again soon. Sincerely, Hotel Management
Everything I needed Amazed at the completeness and thoughtful arrangement of the room, kitchen and use of space.
Business response:
Shirley, thank you for choosing Extended Stay America and sharing your great experience. We are so happy you were impressed with all our service and facilities and that we were able to provide you an amazing stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Front desk staff very helpful and friendly and really makes a difference!
Business response:
Thank you for staying at Extended Stay America. We are delighted to read you had a great time here and that you were impressed with the courteous service provided by our front desk team. We will be sure to share your compliments with our team. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Staff was super friendly! Not a ton of ammenities but it was clean and comfortable. Good place to stay if you're just needing somewhere to sleep!
Business response:
Our thanks for reviewing your stay at Extended Stay America. We are glad we met many of your expectations and that you especially liked our courteous staff members. We hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management
good value very comfortable and it looked like the rooms had been recently renovated
Business response:
Thank you for your review of Extended Stay America. It is nice to read you liked your well-appointed room and the value we offer. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 3.4 star rating with 1,947 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.